General knowledge of vehicle mechanical operations necessary.
ASE certification preferred but not mandatory.
Sales experience is advantageous.
Excellent communication skills are essential for customer interaction.
Professional appearance is a must.
Responsibilities
Schedule service appointments and gather customer and vehicle data.
Greet customers promptly and courteously.
Provide accurate written cost estimates and establish 'promised time.'
Monitor repair progress and communicate any changes to customers.
Conduct vehicle test drives or coordinate with technicians as needed.
Maintain a high Customer Satisfaction Index rating.
Advise on vehicle care and maintenance best practices according to manufacturer specifications.
Benefits
Commission-based compensation structure with OTE of $70k - $150k per year.
Supportive work environment focused on customer satisfaction.
Opportunities for professional development in automotive service.
Potential for career advancement within the dealership.
Full Job Description
Compensation: Commission OTE $70k - $150k / yr
Job Description
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner.
Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Test-drive the vehicle or refer to the test technician as necessary.
Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
Maintains a dealership-prescribed standard for "hours per customer repair order written."
Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
Qualifications
High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
ASE certification preferred.
Sales experience preferred.
Professional personal appearance.
Excellent oral and written communication skills.
All applicants must be authorized to work in the USA
All applicants must perform duties and responsibilities in a safe manner
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
