Our top advisors make $150-200k annually, paid bi-weekly. Customer Satisfaction is paramount and the best indicator of long term success here. Work Hours: Monday - Wednesday, Alternate Sunday; 7:00am - 7:00pm Key Responsibilities: • Greet customers and provide them with a positive and professional experience • Listen to customer concerns and identify their needs • Document and accurately communicate service requests to the service technicians • Ensure that all necessary parts and supplies are ordered and available for the service technicians • Schedule service appointments, maintain an organized service schedule and manage the service department's workflow • Inform customers about service recommendations, provide them with estimates of costs and obtain customer or warranty approval prior to work being performed • Keep customers informed about the status of their RV throughout the service process and any additional repairs that may be required • Maintain accurate records of customer interactions and service appointments and ensure that all necessary documentation is completed • Follow up with customers after service appointments to ensure their satisfaction • Provide excellent customer service, handle any customer concerns or complaints, and ensure that any issues are addressed promptly and professionally • Maintain a clean and organized work environment Qualifications: • Strong communication and interpersonal skills • Ability to multitask and work in a fast-paced environment • Excellent organizational and time-management skills • Knowledge of RV repair and maintenance • Computer skills, including proficiency with Microsoft Office and service software programs • Valid driver's license At NIRVC, our customers mean everything to us. We are focused on supporting the RV lifestyle with our service department 7 days a week. All service positions will operate on a 12-hour workday, working 3-4 days per week depending on their schedule. Your offer of employment will be dependent on your availability to work a 12-hour shift scheduled 3 or 4 days during the week, on blue or gold shift. Working Conditions: • This job may require standing, walking, or sitting for extended periods of time. • The work environment may be noisy and include exposure to fumes, dust, and other hazards associated with working in a service department. • The position may require working weekends or holidays depending on customer demand. What we offer: We offer a competitive salary and benefits package, as well as opportunities for career advancement. • Medical, Dental, and Vision - Available 1st of the month following 30 days of employment • Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness) • 401K • Over 100 hours of PTO in the 1st year • 4 paid Holidays and 40 hours of Floating Holiday • Industry leading pay • Brand new facilities • Advancement opportunities If you are a customer-focused individual with a passion for the RV industry, we encourage you to apply for this exciting opportunity. Job Type: Full-time Benefits: • 401(k) • Dental insurance • Employee assistance program • Employee discount • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Retirement plan • Vision insurance