Oversee service orders and manage the flow of the Drive Lane
Take ownership of customer experiences to foster positive impressions
Provide concierge support for customer inquiries, both in-person and over the phone
Ensure effective daily inventory management of technicians' time for service
Distribute workloads among technicians for efficiency
Answer inquiries related to technical vehicle issues and services
Maintain Customer Success Index in line with company standards
Assist in diagnosing vehicle issues, ordering parts as needed
Administer warranty claims and supervise service department operations
Promote adherence to company policies and compliance with regulations
Cultivate positive relationships with factories and maintain good employee relations
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
401(k) Plan
Free Strayer University College Courses for a 4-Year Degree
Paid Vacation
Paid Training
Paid Sick Leave
Employee Vehicle Purchase Program
Full Job Description
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
401(k) Plan
Free Strayer University College Courses to Earn a 4-Year Degree
Paid Vacation
Paid Training
Paid Sick Leave
Employee Vehicle Purchase Program
Pay range for this position is $5,000-$10,000 a month
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
