Strong history of positive customer satisfaction results
Team-oriented and self-motivated individual
Ability to work independently
Valid driver's license with a clean driving record
Responsibilities
Oversee service orders and ensure prompt, courteous customer service in the Drive Lane
Take ownership of the customer experience to leave a positive impression
Provide concierge support for customer inquiries via phone or in person
Effectively manage technicians' time to maximize service capacity
Allocate work efficiently among technicians
Address technical questions regarding vehicle issues, warranties, and repairs
Maintain Customer Success Index above company standards
Assist in diagnosing vehicle issues and ordering necessary parts
Oversee warranty claims administration and training within service department
Uphold company policies and adhere to compliance regulations
Foster good relationships with factory representatives and promote positive employee relations
Work Tuesday through Saturday from 6:45 am to 5:30 pm
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
401(k) Plan
Free Strayer University College Courses for a 4-Year Degree
Paid Vacation
Paid Training
Paid Sick Leave
Employee Vehicle Purchase Program
Full Job Description
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
401(k) Plan
Free Strayer University College Courses to Earn a 4-Year Degree
Paid Vacation
Paid Training
Paid Sick Leave
Employee Vehicle Purchase Program
Pay range for this position is $5,000-$10,000 a month
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relation
Tuesday to Saturday 6:45 am to 5:30 pm
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
