Service Advisor

Mcdonald Automotive

$50K — $150K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 1-3 years of auto service experience preferred
  • Valid state driver's license required
  • Demonstrated management ability
  • Proven track record in service and sales
  • Strong customer satisfaction results
  • Team-oriented and self-motivated individual
  • Ability to work independently

Responsibilities

  • Assist customers with service needs and upsell additional services
  • Take ownership of the customer's experience
  • Provide concierge support for owner inquiries, both in-person and by phone
  • Efficiently distribute work among technicians
  • Answer technical questions regarding vehicle issues and services
  • Oversee warranty claims administration and service department supervision
  • Complete additional assigned duties as needed

Benefits

  • Competitive 401k with matching
  • Medical, Dental, and Vision Insurance
  • Employee Assistance Program
  • PTO Accrual
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary Life and AD&D Insurance
  • Employee discounts on parts, vehicles, and services
Full Job Description


Job Description

Are you looking for a career and not just another job? Ready to join a winning team and unlock opportunity?

Check out our Instagram to see what we're all about!
https://www.instagram.com/mcdonaldtoyotafortmorgan/

Compensation Overview

Average compensation for this position is commission based from $50,000 with top performers earning $150,000.

Essential Duties and Major Responsibilities:
  • Assist customers with service needs and selling additional services to customers
  • Take ownership of the customer's experience and leaving a positive impression on the customer
  • Provide concierge support for all owner inquiries, whether by phone or in person
  • Distribute work between technicians efficiently
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Oversees the administration of warranty claims and training and supervises the service department
  • All other duties assigned

Experience & Qualifications Needed to be Successful:
  • 1-3-years of progressive experience in auto service is preferred but not required
  • Must maintain a valid state driver's license to drive any customer or company vehicle.
  • Demonstrated ability to manage others.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with little supervision.

What We Offer:
  • Competitive 401k / 401k matching
  • Medical / Dental / Vision Insurance
  • Employee Assistance Program
  • PTO Accrual
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary Life and AD&D
  • Employee Discounts/ Pricing on Parts, Vehicles and Service

What Makes Us Different?

At McDonald Automotive, we're not just another dealership- we strive to make every employee an employee for life. Our dealerships are consistently ranked among the top 20 stores in the US- a testament to our unwavering commitment to our business and our team. We're proud to attract highly motivated and driven individuals who are not only passionate about their work but are also dedicated to building relationships, embodying the essence of exceptional customer service.

Applications for this position will be accepted and reviewed on an ongoing basis.

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