About this roleThe Service Account Manager position is responsible for profitable execution, growth and satisfaction of their customer base. As a leader in the organization, the role is responsible for driving the productivity, development and retention of your team. You will project, drive and deliver results both within the team and assist in developing client relationships. As a leader and owner of service relationships, your goal is to identify and deliver opportunity, as well as drive account penetration to achieve overall business targets.
Key ResponsibilitiesLeads team of intermediate to experienced Field Service professionals. Reviews escalated issues, establishes and maintains a good relationship with key customers, and responds to escalated complaints from high-profile customers. Responsible for maintaining training and audit/assessment programs and training field service staff. Coordinates, prioritizes, and resolves issues encountered by a more experienced team/multiple teams.
- Manage field engineers through training, scheduling, and performance reviews.
- Ensure team is optimizing their time on projects and properly entering billing hours.
- Ensure proper documentation and communication to customers, subcontractors, and department managers.
- Oversee project completion, expenses, and quality control.
- Conduct interviews with potential field engineers.
- Coordinate with Project Managers and Branch Operations Managers to allocate resources and manpower to optimize the completion of projects.
- Complete required documentation for employees and projects.
- Contacts customer, collects feedback, and establishes and maintains a good relationship with key customers.
- Responds to customer complaints and carries out the customer satisfaction investigation and establish the appropriate improvement plan.
- Possesses strong technical/product knowledge.
- Coaches team members to ensure operational achievements are met.
- Provide technical assistance when needed.
Required Qualifications - High School Diploma or GED
- 3+ years of experience in account management, project management, service operations, or customer relationship management
- 1+ years of experience managing customer portfolios, coordinating service delivery, or driving customer satisfaction within a fast-paced environment
- 1+ years in MS Office and advanced estimating/execution tools
- Ability to travel domestically up to 25%
- Valid Driver's License
Preferred Qualifications Other qualifications you may have that would be beneficial in this role include:
- Experience with managing scope of service contracts
- Very strong written and verbal communication skills
- Bachelors Degree in Business, Engineering or Technical discipline
- Strong business and accounting acumen
- Ability to multitask and manage multiple issues concurrently
- Knowledge of HVAC control and mechanical systems
- Strong project management skills
- Experience with cloud based delivery tools (ServiceMax, SalesForce, Cora), and other tools preferred
- Strong team environment and leadership skills
Pay RangeThe annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other CompensationThis position may be entitled to short-term cash incentives, subject to plan requirements.
BenefitsEmployees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Application DeadlineApplications will be accepted for at least 3 days from Job Posting Date: 8 July 2026
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Use of AITechnology-enabled tools may support parts of the recruitment process, with oversight by people.
