Andritz Group

Service Account Manager

Andritz Group$70K — $95K *
Muncy, PA 17756In-Person
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • B.S. degree in Engineering or 5 to 10 years of Pulp and Paper experience
  • Exceptional verbal and written communication skills
  • Strong interpersonal skills with established regional relationships
  • Knowledge of Andritz Stock Preparation and Paper Machine Service product lines
  • Willingness to travel 80% of the time
  • Ability to prioritize tasks effectively

Responsibilities

  • Build and maintain long-term customer relationships
  • Identify opportunities for account growth based on client objectives
  • Enhance client retention and satisfaction across the territory
  • Act as a liaison between clients and internal teams
  • Keep detailed records in the CRM system
  • Represent all assigned product lines during mill visits
  • Manage forecasts, budgets, and cost controls for the territory

Benefits

  • Flexible remote work options available
  • Opportunities for professional development and process improvement input
  • Exposure to diverse operational environments including mills and manufacturing facilities
Full Job Description
Purpose Statement

This position is to provide sales coverage for the South Central USA region including Arkansas, Oklahoma, Kansas, and Missouri. The SAM will be responsible for selling the products for the Paper Service Divisions.

Essential Functions:
  • Be the primary point of contact to build new and long-term relationships with customers
  • Continually look for ways to improve account growth through clear understanding of clients' objectives and goals
  • Ability to drive client retention and satisfaction throughout the territory
  • Serve as a liaison between the client and internal teams
  • Maintain organized and detailed territory records in the Company's CRM system
  • Represents all product lines assigned on each mill visit
  • Responsible for the territory forecasts, budgets and cost controls
  • Develop and adhere to processes and workflows, as it relates to account success
  • Provide input on new processes and workflows as needed and assist with implementing these processes
  • Performs other duties and responsibilities as required


Education, professional experience and qualification preferred/required
  • B.S. degree in Engineering or 5 to 10 years' experience in Pulp and Paper.
  • Exceptional communication skills (verbal and written) and interpersonal skills
  • Sales experience and established relationships with the customers in the region is preferred.
  • Knowledge of the Andritz Stock Preparation and Paper Machine Service product lines is required.
  • Willingness to travel- 80% of time will be spent in the field
  • Demonstrated ability to prioritize when multiple tasks require attention


Physical and Mental Qualifications

Position performed in an office and/or home office-remote) environment. Frequent visits to mills and manufacturing facilities are required. Environment: Exposure to varying temperatures, noise levels, dust, dirt, fumes, welding machines, heavy duty magnets and manual/remote controlled devices using radio signals. Physical conditions for position: Sit, stand, walk, bend, reach, push, pull, kneel, stoop, crouch, climb, ascend/descend stairs, lifting up to 25 lbs. Must have visual acuity, excellent mobility, good hearing, manual dexterity, good balance, ability to endure long hours, and wear required personal protective equipment. All tasks performed with or without reasonable accommodations.

Travel percentage: 80%

N/A *Please note, previous DUI convictions can result in being inadmissible to Canada

Requisition ID: 21620

About Andritz Group

Andritz Group is an Austrian technology company that provides systems, equipment, and services for various industries, including pulp and paper, hydropower, metals, and separation. The company was founded in 1852 and has since grown to become a global leader in its field, with operations in over 40 countries and more than 29,000 employees. Andritz Group is committed to sustainability and has implemented various initiatives to reduce its environmental impact, including the use of renewable energy sources and the development of eco-friendly products. In 2019, the company generated revenues of over 6.7 billion euros.
Learn more about Andritz Group
Size
29,000 employees
Industry

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