SummaryUnder general direction, the Server Engineer II maintains, repairs, installs and supports MCW server infrastructure and related hardware and software.
Primary Responsibilities - Work with the Server team resources meet department goals, priorities and initiatives.
- Complete tickets thoroughly and on a timely basis. Communicate with the service desk regarding all tickets and service requests as needed.
- Represent the server team with customers, peers, co-workers and partners. As directed, assist leadership with planning.
- Act as a resource to the Server team in areas of expertise.
- Assure standards are met for all assigned projects and service activities.
- Work to maintain performance, capacity and operations targets for MCW managed servers and services.
- Provide diligent intermediate service including: installation, upgrade, security administration and basic troubleshooting for servers and services.
- Provide daily server technical administration and support, including change management requests, and monitoring.
- Assist the customer with, ensure the operation of and review backups, operating system, anti-virus and utility applications/services are patched, maintained and monitored as needed.
- Provide feedback for improvements in automation and process for the server team.
- Develop strategies to provide efficient and accurate use of systems utilization and monitoring data.
- Troubleshoot basic end user, desktop, server, storage and application errors related to the server infrastructure.
- Advise coworkers, consultants, and users on intermediate server operations and server security.
- Assist and advise server subject matter experts with the operating system (O/S) and general operations of MCW managed servers.
- Demonstrate initiative through expansion of: technical knowledge, interpersonal skills, business knowledge, and organizational skills.
- Maintain technical relevancy in networking technologies through education, reading and research.
- Work closely with service desk, network, operations and application support teams to meet day to day operational needs.
Knowledge - Skills - Abilities- Understanding of the fundamentals and have some level of expertise with: Microsoft Windows, Storage (IP/fiber-SAN/NAS), Microsoft Exchange, SQL, Oracle Linux, Rocky Linux, Sun, and/or other server technologies.
- Written and verbal communication, presentation, client service and technical writing skills.
- Good analytical skills and the demonstrated ability to raise concerns and problems in a clear and concise fashion and provide some solutions.
- A positive attitude, working effectively with cross-functional team resources including, but not limited to team lead, project manager, customers, engineers, System Administrators and members of the leadership team.
- A goal-based orientation and a focus on results.
- A strong sense of responsibility
- At least four years of experience in server technology and a certification or equivalent expertise.
- Experience with server upgrades and installations of Windows and Linux environments.
- Experience in most technical aspects of networking including: hardware configurations, basic O/S installation, O/S troubleshooting for Microsoft Windows, Sun, Linux and/or Alternate Server O/S's.
QualificationsAppropriate experience may be substituted for education on an equivalent basis.
Minimum Required Education: Bachelor's Degree
Minimum Required Experience: 5 years
Physical RequirementsWork requires infrequent physical effort such as walking or retrieving materials.
Work EnvironmentMay experience slightly disagreeable features such as temperature changes or noise from time to time. Work performed in an environmentally controlled environment.
Sensory AcuityAbility to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.
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