HTC Global Services

Senior WorkForce Software Configuration Engineer

HTC Global Services • $95K — $115K *
Dearborn, MI 48126In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Multiple years of hands-on WorkForce Software configuration experience
  • Current WorkForce Software certification
  • Strong analytical and problem-solving skills
  • Excellent communication skills for engaging diverse stakeholders
  • Ability to thrive in fast-paced, dynamic environments
  • Bachelor's degree
  • Experience with SaaS

Responsibilities

  • Design, build, and maintain configurations to support business needs
  • Provide deployment expertise for Time and Attendance, Scheduling, and other modules
  • Collaborate with HR, Payroll, and IT to translate requirements into system configurations
  • Troubleshoot and resolve configuration issues to maintain system stability
  • Support testing and deployment of configuration changes across multiple waves
  • Ensure compliance with timekeeping and leave regulations in the US and Canada
  • Document standards and change history for configurations

Benefits

  • Opportunity to work in a hybrid environment
  • Engagement in cross-functional collaboration
  • Exposure to enterprise-level workforce management solutions
  • Professional development within a leading software company
  • Potential for innovative problem-solving initiatives
Full Job Description
Senior WorkForce Software Configuration Engineer

Overview / Summary

We are seeking a Senior WorkForce Software Configuration Engineer to support the configuration, deployment, and ongoing maintenance of enterprise workforce management solutions. The ideal candidate will have multiple years of direct, hands-on WorkForce Software configuration experience and a current WorkForce Software certification.

Key Responsibilities
  • Design, build, and maintain WorkForce Software configurations to support business requirements.
  • Provide hands-on configuration and deployment expertise for WorkForce Software modules, including Time and Attendance, Scheduling, Absence Case Tracking, Reporting, and Integrations.
  • Partner with HR, Payroll, Operations, and IT stakeholders to translate business requirements into system configurations.
  • Troubleshoot and resolve configuration issues while supporting system stability and data integrity.
  • Support testing, validation, and deployment of configuration changes across multiple deployment waves.
  • Ensure compliance with applicable timekeeping and leave of absence regulations across the United States and Canada.
  • Document configuration standards, processes, and change history.
  • Provide post-deployment support and serve as a subject matter expert for WorkForce Software functionality.
  • Collaborate with cross-functional teams, including HR, IT, Manufacturing Operations, and Finance.
  • Develop innovative solutions beyond standard configurations.
  • Balance technical requirements with user experience.
  • Navigate complexity and ambiguity while maintaining attention to detail.
  • Build strong relationships across diverse stakeholder groups.
  • Drive results in a deadline-driven environment.

Required Qualifications
  • Multiple years of direct, hands-on WorkForce Software configuration experience.
  • Current WorkForce Software certification.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills with the ability to engage technical and non-technical stakeholders.
  • Demonstrated ability to work effectively in fast-paced, dynamic, deadline-driven environments.
  • Ability to manage multiple priorities and pivot between configuration work and business problem-solving.
  • Bachelor's degree.
  • Experience with SaaS.

Preferred Qualifications
  • Deep knowledge of WorkForce Software modules, including:
    • Time
    • Attendance
    • Absence Case Tracking
    • Scheduling
    • Reporting
    • Integrations
  • Experience configuring or supporting WorkForce Software in manufacturing environments or locations.
  • Knowledge of union and non-union workforce requirements.
  • Familiarity with manufacturing shift operations and scheduling complexity.
  • Experience with large-scale enterprise implementations involving 10,000+ employees.
  • Understanding of Canadian labor regulations and timekeeping requirements.

#LI-Hybrid #LI-RM1

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Information Technology
Founded
1990
NASDAQ
HTCKF
* Ladders Estimates

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