Senior Workforce Enablement Planner
Position SummaryThe Senior Operations Support & Enablement Analyst serves as a strategic operational partner supporting the Vice President, Operations & Workforce Enablement by driving field operations support, operational enablement, process standardization, project implementation, and continuous improvement across the field organization. Training and operational development are delivered as one function within this broader operations-support mandate. This role partners Operations, Human Resources, Sales, Technology, Safety, Finance, and field leadership to improve operational readiness, execution consistency, workforce capability, and organizational performance through standardized processes, operational support, and training.
Essential Duties & Responsibilities Field Operations Enablement- Partner with field leadership teams to support operational execution, workforce readiness, and field performance initiatives.
- Assist leaders with operational planning, labor deployment, execution support, and workforce readiness activities.
- Identify operational barriers and recommend solutions that improve execution consistency.
- Support implementation of enterprise operational initiatives throughout the field organization.
Leadership Training & Operational Development- Develop training materials, operational playbooks, SOPs, implementation guides, and field documentation.
- Coordinate training programs supporting new operational initiatives, systems, policies, and best practices.
- Support onboarding for field leaders and operational teams.
- Evaluate training effectiveness and recommend continuous improvements.
Continuous Improvement- Conduct operational process reviews and workflow assessments.
- Support Lean and continuous improvement initiatives that simplify and standardize field operations.
- Identify opportunities to improve efficiency, reduce waste, and improve customer delivery.
- Assist with operational audits and process compliance activities.
Project Management & Implementation- Support enterprise operational projects, technology implementations, organizational initiatives, and strategic priorities.
- Coordinate project activities, implementation schedules, action plans, and milestone reporting.
- Monitor project risks, dependencies, and implementation readiness.
- Support cross-functional collaboration to ensure successful execution.
Business Partnership- Partner with Operations, HR, Technology, Finance, Sales, Safety, and field leadership teams.
- Support implementation of workforce management initiatives led by the VP.
- Develop communication plans, implementation tools, training documentation, and operational resources.
- Assist field leaders with operational execution and workforce readiness planning.
Qualifications- Bachelor's degree in Business, Operations Management, Organizational Leadership, Project Management, Industrial Engineering, Human Resources, Training & Development, or a related field required. Master's degree preferred.
- Minimum of 5-8 years of progressive experience in field operations, operational excellence, training, project management, process improvement, implementation, or business operations.
- Experience supporting multi-site, field service, facilities services, logistics, retail, distribution, or operationally complex organizations preferred.
- Experience coordinating standard process implementations, or organizational change initiatives.
- Experience developing training materials, SOPs, operational playbooks, and implementation guides.
- Demonstrated experience leading cross-functional operational initiatives and supporting field leadership teams.
- Experience supporting continuous improvement initiatives and operational transformation efforts preferred.
Knowledge- Field operations and service delivery
- Operational readiness and implementation
- Project management methodologies
- Continuous improvement principles
- Adult learning and training methodologies
- Process documentation and SOP development
- Change management fundamentals
Skills- Project management and coordination
- Facilitation and presentation
- Process improvement and workflow analysis
- Training development and delivery
- Communication and stakeholder management
- Organizational and planning skills
- Problem-solving and decision-making
- Microsoft Office Suite and project management software
Key Performance Indicators (KPIs)- Operational Readiness
- Training Effectiveness & Adoption
- Process Standardization & Continuous Improvement
- Project & Initiative Execution
- Field Leadership Support
- SOP & Operational Documentation Adoption
Working Conditions/Physical Requirements Schedule:
- Regular weekly schedule; weekends or holidays as needed
The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical requirements:
- Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 25 lbs.
- Ability to speak clearly (use of voice)
- Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus
Environment:
- Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment y
- Lighting varies based on building requirements and may be adjusted within reason
- Time constraints and related pressures to complete work are high
Travel: 25-50%
