The Senior HCM Analyst collaborates with customers, peers, technical, and operations staff to ensure successful configuration, data conversion, deployment, and support of Workday HCM including the following modules: Security, Payroll, Benefits, Compensation, Absence, Core HCM, Recruiting, Learning, and Time Tracking in an environment that meets or exceeds established SLAs. Support cross-functional teams in Prism Analytics.
Key Areas of Responsibility- Responsible for the support, maintenance and configuration of all Workday HCM modules
- Supporting data analysis by cross functional teams in Prism Analytics
Critical and Essential TasksSystem Optimization & Strategy- Serve as a Workday Subject Matter Expert (SME), advising teams on how to leverage delivered functionality and "Power of One" architecture to replace manual processes.
- Partner with functional leads, the security team, and internal audit to manage Workday Security Groups and ensure data integrity across all tenants.
- Analyze the interdependencies between Workday Human Capital Management and Workday Payroll, ensuring seamless data flow through the unified data model.
- Design and configure Workday Business Processes (BPs) to streamline workflows and ensure accurate data capture throughout the worker lifecycle.
Module-Specific Configuration & Oversight- Benefits & Compensation: Configure benefit plans, eligibility rules, and compensation grades; manage the Annual Compensation Review process and Open Enrollment events.
- Absence & Time Tracking: Maintain leave of absence plans and time entry templates, ensuring complex accrual calculations and validations align with labor laws and company policy.
- Recruiting & Learning: Optimize the candidate experience through business process configuration and manage the learning catalog, including enrollment rules and campaign automation.
- Prism Analytics: Utilize Prism to ingest external data sources, blending them with Workday data to create high-impact, actionable insights for executive leadership.
Reporting & Analytics- Translate complex business needs into technical requirements for Workday Report Writer, selecting the appropriate report type (Advanced, Matrix, Composite) to meet stakeholder needs.
- Develop and maintain custom reports and Calculated Fields, ensuring high performance and data accuracy for end users.
Testing & Quality Assurance- Develop comprehensive test plans for Workday updates, focusing on regression testing and end-to-end process validation.
- Execute system and integration tests, particularly for Workday Core HCM and downstream third-party integrations (EIBs, Core Connectors).
- Lead User Acceptance Testing (UAT) sessions, providing guidance to business testers and managing the defect resolution lifecycle within the tenant.
Support & Release Management- Provide high-level functional and technical support to "Super Users," troubleshooting complex issues and managing escalations to Workday Support via the Named Support Contact (NSC) protocol.
- Manage the communication and triage of incoming tickets, balancing urgent production fixes with long-term enhancements.
- Participate in the evaluation and adoption of new features during Workday Bi-Annual Releases, determining the impact of mandatory "What's New" items and opting into relevant new functionality.
- System Optimization & Strategy
- Serve as a Workday Subject Matter Expert (SME), advising teams on how to leverage delivered functionality and "Power of One" architecture to replace manual processes.
- Partner with functional leads, the security team, and internal audit to manage Workday Security Groups and ensure data integrity across all tenants.
- Analyze the interdependencies between Workday Human Capital Management and Workday Payroll, ensuring seamless data flow through the unified data model.
- Design and configure Workday Business Processes (BPs) to streamline workflows and ensure accurate data capture throughout the worker lifecycle.
- Module-Specific Configuration & Oversight
- Benefits & Compensation: Configure benefit plans, eligibility rules, and compensation grades; manage the Annual Compensation Review process and Open Enrollment events.
- Absence & Time Tracking: Maintain leave of absence plans and time entry templates, ensuring complex accrual calculations and validations align with labor laws and company policy.
- Recruiting & Learning: Optimize the candidate experience through business process configuration and manage the learning catalog, including enrollment rules and campaign automation.
- Prism Analytics: Utilize Prism to ingest external data sources, blending them with Workday data to create high-impact, actionable insights for executive leadership.
- Reporting & Analytics
- Translate complex business needs into technical requirements for Workday Report Writer, selecting the appropriate report type (Advanced, Matrix, Composite) to meet stakeholder needs.
- Develop and maintain custom reports and Calculated Fields, ensuring high performance and data accuracy for end users.
- Testing & Quality Assurance
- Develop comprehensive test plans for Workday updates, focusing on regression testing and end-to-end process validation.
- Execute system and integration tests, particularly for Workday Core HCM and downstream third-party integrations (EIBs, Core Connectors).
- Lead User Acceptance Testing (UAT) sessions, providing guidance to business testers and managing the defect resolution lifecycle within the tenant.
- Support & Release Management
- Provide high-level functional and technical support to "Super Users," troubleshooting complex issues and managing escalations to Workday Support via the Named Support Contact (NSC) protocol.
- Manage the communication and triage of incoming tickets, balancing urgent production fixes with long-term enhancements.
- Participate in the evaluation and adoption of new features during Workday Bi-Annual Releases, determining the impact of mandatory "What's New" items and opting into relevant new functionality.
- Collaborate with leadership to prioritize user requests and enhancement backlogs based on business value and system feasibility.
Experience and Education- 6-7 years of functional/technical experience with several of the following Workday HCM modules required: Security, Payroll, Benefits, Compensation, Absence, Core HCM, Recruiting, Time Tracking and Prism Analytics
- Bachelor's degree in Management Information Systems, similar major, or equivalent business experience
Job Specific knowledge, skills, and abilities- Deep expertise in Workday Human Capital Management (HCM) and Payroll business processes, with a strong preference for experience within the retail industry and its unique regulatory requirements.
- Proven experience in the full Workday implementation lifecycle, including requirements gathering, tenant configuration, integration testing, and post-production support.
- Proactive ability to identify system gaps or potential processing bottlenecks and design scalable, automated solutions within the Workday ecosystem.
- Exceptional verbal and written communication skills, with the ability to document complex technical configurations and business process flows clearly.
- High degree of organizational skill and attention to detail, particularly when managing complex Calculated Fields, EIB data loads, and organizational structures.
- Advanced proficiency in the Microsoft 365 Suite, specifically utilizing Excel (Pivot Tables, VLOOKUPs) for high-volume data auditing and PowerPoint for stakeholder presentations.
