We are seeking a highly experienced
Senior VoIP / Network Engineer with
15+ years of hands-on experience in enterprise voice and network infrastructure. The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large-scale communication environments. Experience with Cisco contact center technologies (UCCE) is preferred.
Key ResponsibilitiesVoIP / Voice Engineering- Design and architect enterprise VoIP and IP telephony solutions
- Lead implementation of SIP, RTP, and call control protocols
- Troubleshoot complex voice quality issues (latency, jitter, packet loss)
- Manage dial plans, call routing, and call flow design
Network Engineering- Architect and manage enterprise network infrastructure (routers, switches, firewalls)
- Implement advanced TCP/IP, VLANs, QoS, and VPN solutions
- Optimize networks for real-time voice traffic and high availability
- Lead network performance tuning and capacity planning
Unified Communications / UCCE (Preferred)- Support and integrate Cisco UCCE / Contact Center solutions
- Work with ICM, CVP, and CUCM environments
- Troubleshoot and optimize call center routing and IVR systems
Leadership & Troubleshooting- Lead complex troubleshooting and root cause analysis (RCA)
- Mentor junior engineers and provide technical guidance
- Collaborate with cross-functional teams on enterprise projects
Security & Compliance- Ensure secure voice and network architecture
- Implement best practices for compliance and data protection
Qualifications- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field
- Experience with Cisco UCCE (Unified Contact Center Enterprise)
- Knowledge of ICM, CVP, CUCM
- Experience with Unified Communications and Cloud VoIP
- Certifications: CCNP, CCIE, or equivalent
Additional InformationThis is a
100% onsite role based in Atlantic City, NJ
