Job Title: Senior Vice President & General Manager, Acute & Payer
Location: Mississauga, ON - Hybrid / Canada - Remote

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Position Summary:

The SVP/GM, Acute & Payer is a strategic partner to the Chief Revenue Officer and leads the day-to-day operations of the Acute & Payer business unit as it continues to grow in scale and complexity. As a member of PointClickCare's senior leadership team, this executive holds full P&L accountability for the business-including revenue growth and EBITDA management-across Health System, Health Plan, and Convener markets.

This leader will sustain the strong growth trajectory established following the Audacious Inquiry and Collective Medical acquisitions, deepen integration and cross-sell across the combined portfolio, and build the next phase of organic growth. As the market accelerates toward AI-powered care coordination and decision support, this executive will shape and commercialize PointClickCare's AI-enabled product portfolio and serve as a visible internal and external leader for the business.

Key Responsibilities:

• Serve as General Manager of the Acute & Payer business unit with full P&L accountability, setting the strategic vision and market expansion plan across Health System, Health Plan, and Convener markets as part of the senior leadership team
• Own P&L performance and manage the business against EBITDA margin targets, balancing continued investment in growth with disciplined cost management while scaling beyond $100M in annual revenue
• Drive the strategy and commercialization of AI-powered products across the Acute & Payer portfolio, partnering closely with Product and Engineering to bring new capabilities to market with effective packaging, pricing, and go-to-market plans
• Champion innovation and deepen integration and cross-sell across the combined portfolio, incorporating the voice of the customer into strategy and identifying strategic partnerships and M&A opportunities to expand capabilities
• Own the end-to-end customer experience across the Acute & Payer business, strengthening engagement, retention, and long-term value while ensuring customer needs inform the product roadmap
• Build and lead a high-performing organization, establishing scalable operating processes, fostering a strong performance culture, and developing future leaders through succession planning and talent development

Required Skills & Qualifications:

• 10+ years of experience as a business or P&L leader, with deep expertise leading complex, multi-product SaaS organizations within the healthcare sector
• Bachelor's degree in business, healthcare, technology, or a related field required; advanced degree such as an MBA preferred
• Proven success owning full P&L accountability, including revenue growth and EBITDA margin management, for businesses scaling beyond $100M in annual revenue
• Strong experience integrating and cross-selling across acquired or combined product portfolios to drive organic growth and customer value
• Demonstrated ability to shape and commercialize AI-powered or emerging technology solutions into monetizable offerings
• Track record of building, leading, and developing high-performing teams, including succession planning and organizational design
• Broad general management capability spanning strategy, go-to-market execution, operations, and cross-functional collaboration with Product and Engineering
• Experience in Health System, Health Plan, or Convener markets and familiarity with care coordination or decision support solutions is considered an asset
• Experience supporting M&A integration, strategic partnerships, and executive-level stakeholder engagement, including serving as a visible leader for high-growth business units

At PointClickCare, base salary is one of the many components that make up our total rewards package. This position offers a competitive base salary + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition ... and more!

#LI-Remote