Bachelor's Degree in Healthcare or Business Administration; Master's Degree preferred.
10+ years of leadership experience in Revenue Cycle Management or Client Services.
Experience managing large teams and complex client portfolios.
Strong background in healthcare or payer/provider environments.
Deep understanding of revenue cycle operations and healthcare billing practices.
Responsibilities
Drive strategy for Client Success and Revenue Cycle operations.
Establish senior-level relationships as a trusted advisor to clients.
Lead retention and growth strategies for existing accounts.
Oversee implementation and onboarding of new clients.
Monitor revenue cycle operations, including billing and collections.
Steer operational performance through KPIs and continuous improvement initiatives.
Benefits
High-level opportunity in strategic leadership roles.
Engagement in cross-functional collaboration and enterprise planning.
Focus on professional development and continuous learning for team members.
Chance to influence and optimize service delivery processes.
Exposure to executive-level decision-making and insights.
Full Job Description
Job Summary
The Senior Vice President, Client Delivery is responsible for driving best-in-class client outcomes through strategic leadership of client services and revenue cycle operations. This role ensures delivery of "white glove" service while optimizing end-to-end revenue cycle performance, client satisfaction, and financial results.
This executive leader owns the client experience, operational performance, and growth across assigned service lines, partnering cross-functionally to deliver consistent, high-quality outcomes aligned with Ventra Health's strategic objectives.
Essential Functions and Tasks
Client Leadership & Strategy
Provide leadership and strategy for Client Success and Revenue Cycle operations for RP
Establish and maintain senior-level relationships with key clients; serve as trusted advisor
Ensure delivery of best-in-class service and client satisfaction across all engagements
Lead client retention and growth strategies, including expansion within existing accounts
Partner with Growth teams to support new business development and client acquisition
Oversee successful onboarding and implementation of new clients
Operational Excellence & Revenue Cycle Management
Oversee end-to-end revenue cycle operations including accounts receivable, billing, collections, EDI, and denial management
Drive operational performance through KPIs, benchmarking, and continuous improvement
Ensure optimization of workflows, policies, and best practices across service delivery
Monitor financial and operational trends; proactively identify risks and opportunities
Own action plans for performance gaps, including client escalations and service line watchlists
Provide executive oversight for system enhancements and technology enablement
Financial Performance & Analytics
Own performance of key financial metrics including collections, AR health, and productivity
Leverage data and analytics to drive decision-making and operational improvements
Deliver executive-level reporting and insights to senior leadership
Ensure alignment to enterprise financial goals and client contractual expectations
People Leadership & Organizational Effectiveness
Build, lead, and develop a high-performing, globally distributed team
Drive a culture of accountability, performance, and continuous development
Oversee talent strategy including hiring, coaching, succession planning, and engagement
Foster cross-functional collaboration across Client Success, Operations, and Enterprise Service Delivery
Lead offshore partnerships and ensure productivity and performance alignment
Cross-Functional Leadership
Partner closely with Enterprise Service Delivery to ensure seamless execution
Act as a key contributor to enterprise strategic planning
Promote alignment across departments to drive end-to-end client outcomes
Education and Experience Requirements
Bachelor's Degree in Healthcare Administration, Business Administration, or related field required
Master's Degree preferred
10+ years of progressive leadership experience in Revenue Cycle Management and/or Client Services
Demonstrated experience leading large, complex teams and client portfolios
Strong background in healthcare, RCM, or payer/provider environments
Knowledge, Skills, and Abilities
Deep expertise in revenue cycle operations, metrics, and healthcare billing practices
Strong financial acumen and data-driven decision-making capabilities
Proven ability to lead operations and drive performance outcomes
Executive presence with strong communication and relationship management skills
Ability to influence across all levels of the organization and with external stakeholders
Strategic thinker with strong problem-solving and continuous improvement mindset
Experience managing global teams
Advanced proficiency in reporting, analytics, and business tools
Ability to read, understand, and apply state/federal laws, regulations, and policies.
Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
Ability to remain flexible and work within a collaborative and fast paced environment.
Basic use of computer, telephone, internet, copier, fax, and scanner.
Basic touch 10 key skills.
Basic Math skills.
Understand and comply with company policies and procedures.
Strong oral, written, and interpersonal communication skills.
Strong time management and organizational skills.
Strong knowledge of Outlook, Word, Excel (pivot tables), and database software skills.
Compensation
Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.
This position is also eligible for a discretionary incentive bonus in accordance with company policies.
