We are seeking a highly motivated Senior Technology Leadership professional to join our IT Operations team. This role will support the Lead of the Application Operations Center and Enterprise Post Production Validation teams, with a focus on process automation, innovation, and continuous improvement. The successful candidate will work closely with both onshore and offshore resources, ensuring operational excellence in daily tasks, enhancing application support, and driving improvements in monitoring and validation processes.
Key Responsibilities:
- Collaborate with the Lead to provide operational and strategic support for Application Operations Center and Post Production Validation teams.
- Identify, evaluate, and implement automation opportunities to increase efficiency and reduce manual workload.
- Drive process innovation by recommending and deploying advanced tools and methodologies for application operations and validation activities.
- Analyze existing workflows and develop documentation for standard operating procedures and best practices.
- Oversee daily application support and monitoring activities to ensure system stability, performance, and reliability.
- Partner with onshore and offshore teams to coordinate task execution and promote consistent adoption of new processes and technologies.
- Develop and maintain dashboards and reports to track key performance indicators and present findings to leadership.
- Ensure automation and process improvements comply with organizational standards and regulatory requirements.
- Facilitate knowledge sharing, training sessions, and change management activities to support team development and successful project implementation.
- Engage with stakeholders to gather requirements, understand challenges, and communicate progress on automation initiatives.
- Ability to create and maintain testing strategies aligned with Humana’s Quality Enablement and Test Strategy guidelines.
- Strong analytical and problem-solving skills, with attention to detail and accuracy.
- Effective communication and collaboration skills, working with cross-functional teams.
Use your skills to make an impact Required Qualifications
- Bachelor's degree
- 5 or more years of technical experience
- Experience with the technologies in use in the application(s) or infrastructure
- Excellent communication skills with the ability to collaborate and communicate effectively across varying levels of personnel
- Experience with unit testing and mocking
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
- PMP Certified
- Six Sigma Certified
- MBA or other Advanced Degree
- Demonstrated ability running large scale projects
- Experience with technology solutions assessments and/or strategy planning oversight
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees92 ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$106,900 - $147,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 93Humana94) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
