Senior Technical Service Engineer - Pressure Sensitive AdhesivesAre you a dynamic Technical Service Engineer professional with a passion for building relationships, providing solutions to customers, and making an impact?
Context and environmentThe technical service engineer role manages the customer technical interface in coordination with Sales. Through active participation on the Pressure Sensitive Adhesive Team, the person in this position will build strong relationships with various Bostik functional groups to enhance the value of the technical service they bring to the customer.
Job dimensionsBuild comprehensive understanding of Bostik Pressure Sensitive Adhesive product lines in Solvent, Water-base, Hot Melt and UV-cure technologies including formulation, physical properties, analytical properties, bond performance, and manufacturing.
Master sample preparation with attention to chemical safety protocol and adhesive lab testing with accuracy, precision, and responsiveness including physical and performance testing.
Develop knowledge of the Pressure Sensitive Adhesive market, PSA applications, and coating equipment, including safe operation of in-house adhesive application equipment
Use product line knowledge, interpretation of lab testing results, and understanding of applications and equipment to provide technical support with the goal of maintaining current business and growing new business in partnership with sales.
Activities- Develop test plans and write lab reports to make data-based product recommendations.
- Execute trial plans on Bostik application equipment to optimize adhesive performance.
- Participate in customer qualification trials to ensure successful conversion to Bostik solutions.
- Provide customer support for samples, regulatory needs, and other customer technical needs.
- Oversee operational implementation of new product introductions to plants.
- Provide support to R&D teams for New Product Development within the Stage Gate Process.
- Provide technical training to educate customer operations personnel and new Bostik sales associates.
- Lead RCA investigations of performance issues to determine root cause and suggest corrective actions.
- Support customers in troubleshooting adhesive application problems that affect adhesion performance.
- Actively participate in MST meetings and develop collaborative internal cross-functional relationships.
- Develop technical relationships with Allied Suppliers and support Bostik presence at trade shows.
- Operate safely according to Bostik's policies, procedures, and work instructions.
Accountabilities- Partner with Sales to build knowledge of customer products and applications, identify customer needs, provide appropriate product recommendations, and support customer's new production qualification process.
- Manage technical projects and lead problem resolution through a thorough understanding of the customer need/issue, completion of lab analyses and pilot trials, effective and efficient use of Bostik resources, and coordination of support from other Bostik functions with responsiveness and a commitment to timelines.
- Build trusting, sustainable relationships with customers by bringing valued solutions through broad market and material knowledge, providing technical recommendations based on statistically derived data, working with Bostik processes to protect the customer's interests, and providing a consistent, positive customer experience.
Qualifications / experience required- BS or MS degree in Chemistry, Chemical Engineering, Polymer Science or other related technical field required
- Minimum 10 years of experience with BS, 5 years of experience with MS with adhesive processing for the Pressure Sensitive Adhesives, preferably in Waterborn or Hot Melt technologies, but knowledge of coating technologies is also desirable
- High degree of mechanical aptitude for running pilot scale lab equipment with coating systems
- Strong interpersonal skills with demonstrated ability to understand customer needs and requirements
- Demonstrated ability to manage technical projects and proven use of data-based problem solving skills
- Possesses a high level of ability to communicate effectively verbally and through reports & presentations
- Takes responsibility for personal safety and operates in compliance with safety policies and procedures
- Proficiency in MS Office including statistics in Excel
- Ability to travel up to 25%, within North America
Job Segment: Manufacturing Engineer, Engineer, Construction, Chemical Research, Chemical Engineer, Engineering
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