About the roleLeap is seeking a
Senior Technical Implementation Manager to lead platform configurations, integrations, and technical implementation initiatives. This role bridges the gap between technical execution and client success. You'll oversee end-to-end technical implementations-from requirements gathering and SFTP file setup and validation through go-live, while also identifying opportunities for automation, scalability, and process improvement.
The ideal candidate is both
technically proficient and client-oriented, able to translate complex requirements into seamless solutions. You'll partner cross-functionally with clinical, operations, data, and client success to ensure implementations are delivered on time, error-free, and in alignment with Leap Health's commitment to excellence.
Key ResponsibilitiesImplementation & Configuration- Lead end-to-end technical onboarding of new clients, from scoping through go-live.
- Configure platform setups, SFTP connections, and eligibility, claims, and prior authorization files.
- Manage QA of configurations and file processes to ensure data integrity and accuracy.
- Support customer relaunches, expansions, and platform updates.
Client & Stakeholder Engagement- Serve as the primary technical resource for clients and their vendor partners during onboarding.
- Translate client requirements into scalable, repeatable solutions.
- Build strong client relationships by proactively addressing technical issues and providing clear communication.
- Create and maintain internal documentation (PRDs, SOPs, playbooks).
Process Improvement & Scalability- Identify and implement automation opportunities across file processing, data ingestion, and reporting.
- Partner with engineering and operations to improve workflows and reduce manual interventions.
- Lead remediation efforts for technical failures (root cause analysis, communication, fix validation).
- Support Leap's growth by standardizing technical implementation processes.
Success Metrics / Key KPIs- On-time, accurate launches of client implementations.
- High client satisfaction scores on technical delivery.
- Reduced implementation errors and downstream processing issues.
- Increased automation of eligibility/claims/prior authorization files and configuration processes.
- Completion of department initiatives that improve scalability.
Qualifications- Bachelor's degree in Computer Science, Engineering, Business, or related field preferred.
- 3-5+ years in technical implementation, SaaS delivery, or technical operations (healthcare/healthtech strongly preferred), ideally at a startup.
- Strong understanding of ETL pipelines, API Integrations, HIPAA & SOC 2 compliance, SSO, PHI encryption, SQL, and data ingestion processes.
- Experience with file transfer protocols (SFTP), eligibility data, claims data, prior authorizations, and healthcare integrations.
- Prior client-facing experience in technical account management, project management (PMP certified), and implementation.
- Familiarity with project management and CRM tools (e.g., Hubspot, Salesforce, Asana).
What we're looking for- Analytical mindset; adept at diagnosing data and integration issues.
- Excellent communicator able to engage with both technical and non-technical stakeholders.
- Strong organizational skills; able to manage multiple concurrent implementations.
- Independent, resourceful, and comfortable operating in a fast-paced startup environment.
- Mission-driven with a passion for transforming U.S. healthcare.
Compensation and benefits- Competitive salary and equity
- Comprehensive medical, dental, and vision coverage
- Flexible remote work environment
- Opportunities for professional development and career advancement as Leap grows
At Leap, we're building an outlier company with real impact - and that takes focus, energy, and commitment. If that excites you, we'd love to hear from you.
