Requisition ID: 21050
Remote Work Available: Yes
Position title: Senior Technical Delivery Manager
Department: IT Delivery
Reports To: Director, IT Delivery
Location: Remote / Hybrid (as applicable)
Employment Type: Full-Time
Position SummaryThe Senior Technical Delivery Manager (Sr. TDM) is responsible for end-to-end ownership of their assigned domain, including delivery execution, process governance, vendor management, and continuous improvement. This role emphasizes ownership, accountability, and domain-level leadership across internal teams and external vendors.
Key ResponsibilitiesDomain Ownership & Delivery Accountability- Own delivery performance across assigned domain.
- Establish and enforce delivery processes and governance.
- Ensure alignment to business outcomes and measurable value.
- Drive accountability across teams and vendors.
- Resolve systemic delivery issues and process gaps.
Vendor Management & Oversight- Lead vendor delivery managers and oversee performance.
- Govern vendor engagements, SLAs, and capacity.
- Approve vendor timesheets and invoices.
- Maintain vendor scorecards and provide performance feedback.
Process Ownership & Continuous Improvement- Own all assigned delivery processes.
- Identify and drive measurable process improvements.
- Enforce delivery standards and governance.
- Lead retrospectives and continuous improvement initiatives.
Program Leadership & Roadmap Management- Own domain-level delivery roadmaps and collaborate with other domain leads.
- Lead estimation and planning efforts.
- Provide delivery forecasts and manage risks and dependencies.
Financial & Capacity Management- Support budget planning and oversight.
- Ensure vendor spend aligns with scope and delivery outcomes.
- Optimize capacity and cost efficiency.
Delivery Leadership & Talent Development- Mentor Technical Delivery Managers across the organization.
- Drive consistent delivery standards.
- Foster a one-team culture across internal and vendor teams.
Metrics, Reporting & Performance Management- Define and maintain delivery performance metrics.
- Develop new metrics and reporting mechanisms.
- Use metrics to drive accountability and improvement.
Stakeholder & Vendor Communication- Provide executive-level delivery updates.
- Serve liaison across stakeholders, teams, and vendors.
- Ensure clear communication of expectations and performance; clearly (and thoughtfully) articulate when either are not reached.
QualificationsRequired:
- 10+ years in technical delivery or program management.
- Experience in e-commerce or digital platforms.
- Multi-vendor and multi-team delivery leadership experience.
- Strong communication and leadership skills.
- Proven experience with developing and maintaining delivery metrics, governance, and financial oversight.
- Proven agile track record.
Preferred:
- Experience with enterprise commerce platforms (Adobe, SAP, Magento).
- Vendor ecosystem experience.
- PMP, CSM, or SAFe certification.
Core Competencies- Delivery Ownership
- Vendor Management
- Process Improvement
- Financial Oversight
- Executive Communication
- Data-Driven Decision Making
- Cross-Functional Leadership
Success Metrics- Process adherence across all teams
- Delivery metrics tracked and reviewed regularly
- Vendor performance measured and improved
- Continuous improvement actions completed each release
- Roadmaps aligned to business priorities
Please apply directly through our official careers site or authorized recruitment channels. Using third-party application services may create issues with your applicant profile and lead to processing delays.
Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.
