Senior Technical Assistance

VIVA USA

• $100K — $120K *
US-AnywhereRemote in United States
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of effective communication with diverse healthcare stakeholders
  • 5+ years of technical proficiency in healthcare data systems and digital platforms
  • 5+ years of relationship building with providers, patients, and partners
  • 3+ years of data-driven outreach experience, including analysis and reporting
  • 3+ years of organizational skills to manage multiple priorities and adapt to changing needs

Responsibilities

  • Lead technical assistance for EHR vendors on data integrations
  • Maintain and support technical infrastructure for client and SAS platforms
  • Ensure stability and performance of data exchange systems
  • Manage change orders, bug fixes, and enhancements for the Clinical Portal
  • Develop complex data queries for validation, transformation, and reporting
  • Perform exploratory data analysis using SQL, SAS, and InterSystems HealthShare
  • Collaborate with cross-functional teams to ensure data quality and system reliability

Benefits

  • Remote work flexibility
  • Opportunity to work with cutting-edge healthcare data systems
  • Engagement with diverse healthcare stakeholders
  • Professional development in data integration methodologies
  • Collaboration with cross-functional teams in a dynamic environment
Full Job Description
Remote

This role will lead technical assistance work for the client as we work with participants and their electronic health record (EHR) vendors on implementing, improving, and maintaining data integrations. This role will serve as an expert in Quality Measures and tools to support quality measurement. Supports and monitors technical infrastructure for the client and SAS environments. Manages change orders, bug fixes and updates for the client Clinical Portal. Develops and supports data queries to assist with data analysis, verifying data extracts, data transformation, load job streams, and developing business analysis reports. Supports various analytic and outbound data services with a specific focus on developing Queries utilizing SQL, SAS, and InterSystems HealthShare tools to perform exploratory data analysis (EDA) and reports as needed.

Duties include but are not limited to:
Maintain and support technical infrastructure for the client and SAS platforms, ensuring high availability and performance.
Ensure stability and performance of data exchange systems and applications.
Manage and coordinate change orders, bug fixes, and enhancements for the client Clinical Portal.
Develop and support complex data queries to assist with data validation, transformation, and reporting. Verify data extracts and monitor ETL (extract, transform, load) job streams. Generate business analysis reports based on internal and external data requirements.
Use SQL, SAS, and InterSystems HealthShare tools to perform data exploration and generate insights for various analytic and outbound services.
Lead technical analysis efforts, bringing detailed knowledge of EHR systems and data integration methodologies.
Work closely with cross-functional teams including data architects, developers, analysts, and clinical stakeholders to ensure data quality and system reliability.

Skill - Required / Desired - Amount of Experience
Effective Communication & Community Engagement Clearly conveys information to diverse populations and healthcare stakeholders - Required - 5 Years
Technical Proficiency Skilled in healthcare data systems, digital platforms, and outreach technologies - Required - 5 Years
Relationship Building Build trust with providers, patients, and partners to support outreach goals - Required - 5 Years
Data-Driven Outreach Gathers, analyzes, and reports data to guide strategic engagement - Required - 3 Years
Organized & Adaptable Manages multiple priorities and adjusts to evolving community and technical need - Required - 3 Years

Notes:
Remote

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