The COOL Company

Senior Technical Account Manager

The COOL Company • $100K — $120K *
US-AnywhereRemote in Miami, FL
Consumer Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 4-6 years in Technical Account Management or related roles in digital advertising/Ad Tech.
  • Deep understanding of the programmatic advertising landscape and ad tech concepts.
  • Excellent project management skills with multitasking ability.
  • Proficiency in understanding technical integrations and collaborating with departments.
  • Strong data analysis and interpretation skills for performance metrics.
  • Exceptional verbal and written communication skills for diverse stakeholders.
  • Ability to work independently in a remote-first, fast-paced environment.

Responsibilities

  • Serve as primary account owner for publisher and platform partners, driving success and growth.
  • Manage the complete partner lifecycle from onboarding to ongoing optimization.
  • Facilitate seamless integrations and resolve technical issues through communication with internal teams.
  • Provide strategic insights for monetization and growth opportunities to partners.
  • Analyze partner performance metrics and suggest strategies for revenue improvement.
  • Act as a communication liaison for partners and internal stakeholders.
  • Support data reporting and performance insights to translate into actionable recommendations.

Benefits

  • Fully remote work opportunity.
  • Collaborative and supportive team culture.
  • Dynamic start-up environment with growth potential.
  • Opportunity for professional development and learning.
  • Flexible working hours within standard business operations.
Full Job Description
About the Role:

The COOL company is seeking a proactive and strategic Sr. Technical Account Manager to join our Publisher Success Team, responsible for managing and growing key partnerships. This role is central to driving partner satisfaction, optimizing performance, and ensuring seamless onboarding, integration, and retention of publishers.

As an Account Manager, you'll be the primary point of contact for assigned accounts-guiding partners through setup, troubleshooting, strategy, reporting, and day-to-day communication. You will collaborate cross-functionally with internal teams (Ad Ops, Tech, Finance, Product, and Sales) to deliver a smooth and impactful experience throughout the publisher lifecycle.

Responsibilities and Duties:
  • Serve as the primary technical and strategic account owner for a portfolio of publisher and platform partners, driving partner success, revenue growth, retention, and long-term relationships.
  • Own the end-to-end partner lifecycle, including onboarding, technical integrations, implementation, QA, launch, troubleshooting, and ongoing optimization.
  • Act as the bridge between partners and internal teams to ensure seamless integrations, reporting, resolve technical issues, and improve account performance.
  • Provide strategic guidance on monetization opportunities and growth.
  • Analyze partner performance metrics, identify optimization opportunities, and proactively recommend strategies to improve revenue and overall performance.
  • Act as the liaison between partners and internal stakeholders to ensure smooth communication and issue resolution.
  • Support partners with reporting, analytics, and performance insights by translating complex data into actionable recommendations and quarterly business reviews.
  • Identify expansion opportunities and upsell additional products, integrations, and monetization solutions based on partner goals and business needs.
  • Maintain thorough documentation for onboarding processes, partner status, and account plans.
  • Track and support revenue growth by collaborating with the Demand, Sales, and Ad Ops teams.


Professional Competencies:
  • 4-6 years of experience in Technical Account Management, Account Management, Partner Success, Ad Operations, or a similar client-facing role within the digital advertising / Ad Tech ecosystem.
  • Strong understanding of the programmatic advertising landscape, and Hands-on familiarity with ad tech concepts.
  • Excellent project management skills; highly organized with the ability to juggle multiple priorities and stakeholders.
  • Ability to understand technical integrations and collaborate effectively with other departments.
  • Data-driven mindset with the ability to analyze and interpret performance metrics.
  • Exceptional communication (verbal and written) and interpersonal skills-able to communicate effectively with both technical and non-technical stakeholders.
  • A team player with a proactive, problem-solving approach and high attention to detail.
  • Comfortable working independently in a fast-paced, remote-first environment.
  • Bonus points for experience with CTV/App monetization, Supply-side tech, etc.

Education:
  • Bachelor's degree or equivalent.
  • Additional certifications in Digital Marketing, Ad Tech, or Programmatic Advertising are a plus.


Cultural Competencies:

  • Must be able to work primarily between the hours of 9:30 AM - 6:30 PM ET
  • Must have a player/coach mentality, willing to both execute and lead
  • Ability to juggle multiple projects concurrently and set and meet deadlines
  • Skilled at receiving and providing direct feedback
  • Collaborative mindset and great teamwork skills
  • Entrepreneurial & adaptable; great learning skills
  • Curious, research-minded, data-informed
  • Able to search for possible solutions and apply them
  • Creative confidence
  • Proactive communicator
  • A sense of humor and a love of online culture
  • Thrives in a start-up culture


Department Account Management Locations US Team Remote status Fully Remote Employment type Full-time

About The COOL Company

Advertising, Connected and Powered by AI The COOL Company brings together the core tenants that power modern omnichannel advertising—creative generation, media activation, and measurement and performance optimization into one unified ecosystem. Instead of stitching together point solutions, our customers operate from a single AI-powered platform built for speed, clarity, and performance across channels. Years of strategic acquisitions and continuous innovation has brought proven global technology under one roof, eliminating the fragmentation that holds advertising back. For our customers, that means one trusted partner and a clear path from impression to impact.
Learn more about The COOL Company
Size
50 employees
Industry
Media
Founded
2012
* Ladders Estimates

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