About the RoleThe Senior Technical Account Manager is an invaluable bridge between important enterprise insurance carrier clients and our internal team. With a focus is on business development and sales strategy, this role also provides support as a project manager, ensuring technical and tactical execution for a smooth, streamlined systems integration process. Reporting to the Carrier Account Team Manager, you will join a motivated, fun-loving team serving our carrier client base.
This is a US-based remote role, with occasional travel to important clients.
The total cash compensation range is $104,000-$156,000 (including bonus). Additionally, the total compensation package will include equity and benefits. Within the range, additional factors, including job-related experience, determine individual pay. Your recruiter can share more during the hiring process.
You Will:- Be the primary technical and strategic contact for clients, representing HealthSherpa.
- Dive into complex operational, data, and integration issues, working directly with the client to guide resolution through to completion.
- Build trusted relationships with clients teams to lead escalations, issue management, and grievance resolution.
- Project manage technical implementations, and remain involved post-launch to ensure systems perform as expected.
- Partner with Sales and leadership to shape go-to-market and expansion strategies.
- Guide accountability for all contractual commitments by managing and working towards Statements of Work (SOWs) and Master Service Agreements (MSAs).
- Be the carrier's voice in internal discussions by summarizing feedback, surfacing recurring issues, and communicating product gaps and enhancement opportunities to Product and Engineering.
You Have:- 4+ years of experience working in account management, sales, or comparable role
- Experience in implementation, materials creation, and training suites
- Experience managing a high-volume workload
- Experience strategizing and implementing large-scale goals and projects
- Bonus: Startup experience, for SaaS solutions or technical products
- Bonus: Experience with the ACA/health insurance industry
- Bonus: Experience collaborating with assigned partners in VP and directorship levels
What We Offer (Full-time, Not Temporary/Not Seasonal)- Remote-first company (US-based remote only)
- Great compensation package at a high-growth, profitable company
- Excellent benefits package that includes health, vision, and dental coverage for you, your spouse, and dependents
- HSA/FSA options with corresponding contribution limits
- Monthly grocery stipend and home internet reimbursement
- 401K w/ a match after a grace period
- Life and AD&D coverage
- Disability insurance (Short and Long Term)
- Parental leave
- Four (4) weeks of paid vacation in addition to paid holidays
- Home office budget for remote team members
- Mental health and other wellbeing support programs through a partner network
As an organization, we value creating an inclusive and accessible experience. If you require reasonable accommodations during the application or interview process, please let your recruiter know.
