5+ years experience in B2B/SaaS or CyberSecurity solutions
Proficient in Apache, AWS, CDNs, Nginx, and WAFs
Strong understanding of HTTP protocol
Experience with Kibana/Elasticsearch is a bonus
In-depth knowledge of website hosting, architecture, and internet flows
Autonomous and curious with a desire to learn
Customer-focused with a problem-solving approach
Responsibilities
Lead technical conversations and educate customers during onboarding
Manage customer projects, ensuring successful integrations and optimizations
Conduct regular technical meetings with clients to align on progress
Respond to technical inquiries and resolve issues promptly
Monitor customer health from a technical standpoint
Prioritize, structure, and communicate project updates across teams
Participate in on-call rotation for critical incidents and escalations
Benefits
Fully remote position with a $500 home workspace stipend
Comprehensive health benefits including medical, dental, and vision
$100 annual allowance for leisure sports activities
Access to a Learning and Development platform for continued professional growth
Engaging team-building events and activities throughout the year
Support for growing families through gifts and care packages
Generous PTO including 20 vacation days and paid holidays
401k eligibility with matching contributions
Full Job Description
Your scope: As the Senior Technical Account Manager
You will help our customers get the most out of our solution, respond to their requests with precision and clarity, and resolve issues that may impact the product's reliability and speed. You will be an expert in DataDome solutions and understand in-depth: how the product works, its implementation, lifecycle, the bot detection process, and the dashboards' functionalities
Leading customer conversations as a technical expert and leveraging your expertise and knowledge of our solution to guide them through the onboarding and implementation phases. And, more importantly, proactively educating them on the daily usage of our solution.
Manage customer projects to ensure the successful delivery of integrations, optimizations, and technical initiatives.
Lead regular technical committees with clients to track progress on action items, identify potential risks, and ensure ongoing alignment with both internal (AM/ Engineering Dept) and external stakeholders.
Respond to technical questions and resolve issues, keeping both the customer and internal teams informed on investigations, findings, and outcomes.
You are able to prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction.
Proactively monitoring customer health from a technical perspective
This role may be required to participate in a scheduled on-call rotation on occassional weekends to support customer escalations, critical incidents, and business continuity needs.
It would be great if...
At least 5 years of previous experience in B2B/SaaS solutions or CyberSecurity products
You know how to prioritize, structure, and communicate effectively to drive multiple projects forward simultaneously, while maintaining a high level of customer satisfaction
You have proven working experience with Apache, AWS, CDNs (e.g. Akamai, CloudFlare, Fastly) lambda@edge, Nginx and WAFs
HTTP protocol is no mystery to you
Bonus: Working with the Threat Research team, you can deep dive into data, and you are familiar with Kibana/Elasticsearch
In-depth technical and functional understanding of website hosting and architecture, mobile application, and how the internet works (architecture, components, flows, OSI Layers)
You are a fast learner, curious, and autonomous
You are a team player and like to interact with other teams in the company
You are a customer-driven person who is excited to work and solve technical challenges in an ambitious environment
Familiarity with agentic or AI-assisted configuration tools and workflows
What's in it for you?
Fully remote position (US-based) with the flexibility to work from anywhere in+ $500 stipend to help you set up your ideal home workspace.
Health Benefits: We offer medical, dental, & vision insurance options to keep you feeling your best.
A $100 annual allowance is provided for a leisure activity of your choice in Sports.
Professional Development: #Weaimhigh is part of our DNA, therefore we have invested in an internal Learning and Development platform and offer the opportunity to request additional training and support via your manager.
Events & Team building: #We care and we have fun! We organize ****Annual Company-Offsite, Events, Drinks, Winter Party, Lunch & Learns and much more are part of our Culture
Parent Care: Gifts & care packages to celebrate growing families.
PTO: 20 paid time off days, 5 sick days and 2 floating holidays ****+ 12 national holidays.
401 K eligibility + matching.
What are the next steps?
Talent Acquisition Specialist will contact you for a first chat
You will then meet with our Customer Value Engineering Manager for AMER
You will then have a technical assessment and peer interview
The final step will be a one-on-one meeting with Benjamin, our CEO
