UnitedHealth Group

Senior Tech Support Specialist

UnitedHealth Group$60K — $107K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • High School Diploma/GED
  • 1+ years in Information Systems (IS)
  • 1+ years in Windows Desktop support
  • 1+ years with Microsoft Office
  • 6+ months in customer service
  • Valid US driver's license and reliable transportation

Responsibilities

  • Provide direct support for projects and technical requests
  • Evaluate technical products and recommend solutions
  • Deliver Tier 2 and 3 support in the service portfolio
  • Function autonomously with assigned work
  • Ensure excellent customer service across all levels
  • Engage actively in team meetings and activities
  • Lead by example and communicate positively

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution
  • Variety of benefits and incentives based on eligibility
Full Job Description
Primary Responsibilities:

  • Provides direct support for projects, complex work requests and tasks and other technical requests
  • Evaluates technical products and customer environments and recommends solutions
  • Provides Tier 2 and 3 support in all areas of the departmental service portfolio
  • Largely self-directed once assigned work and functions with considerable independence
  • Provides excellent customer service to all levels of employees including customers, peers and leadership
  • Participates and engages in team meetings, team building activities and other opportunities to strengthen the department
  • Leads by example
  • Communicates in a professional, positive and timely manner in person, on the phone and via electronic means
  • Represents the department and company in a positive and professional manner
  • Participates in the evaluation and estimation of routine work requests and minor projects
  • Adheres to all Optum/UGH, American Health Network and departmental policies and procedures
  • Follows, maintains and updates as necessary documentation and checklists to ensure efficiency and consistency
  • Use advanced troubleshooting methodologies that provide efficient, effective resolutions and minimize impact to the customer
  • Maintains detailed and accurate records in workload management, asset management and administrative applications
  • Adheres to deadlines
  • Actively maintains education and cross-training on all departmental areas of expertise
  • Maintains required certifications
  • Assist management in identifying opportunities for process improvement within the department


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED
  • 1+ years of experience in Information Systems (IS)
  • 1+ years of Windows Desktop support experience
  • 1+ years of experience with Microsoft office
  • 6+ months of customer service experience
  • Access to reliable transportation and valid US driver's license


Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable .

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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