Wells Fargo

Senior Systems Operations Engineer

Wells Fargo$100K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of experience in Systems Engineering, Technology Architecture, or equivalent
  • 3+ years in production support, SRE, or platform engineering in enterprise settings
  • 2+ years of hands-on experience with observability tools like Grafana and Splunk
  • 2+ years working with distributed systems and data pipelines on Google Cloud Platform

Responsibilities

  • Drive observability maturity across applications through metrics and dashboards
  • Lead incident response activities, including triage and communication
  • Manage problem resolution with trend analysis and tracking
  • Participate in on-call rotations for application support
  • Champion operational excellence through automation and process improvements
  • Collaborate with AppDev teams for runbook quality and operational documentation
  • Mentor team members and promote cross-training initiatives

Benefits

  • Opportunity to work on a range of data products and platforms
  • Engagement in high-impact incident management
  • Collaborative work environment with cross-functional teams
  • Mentorship and development opportunities within a supportive team structure
  • Onsite office presence to foster team dynamics
Full Job Description
About this role:

We are seeking a highly motivated Senior Engineer in Platform Services to drive operational excellence, reliability, and support readiness across a portfolio of data products and platforms. This role combines Site Reliability Engineering (SRE) practices and cross-functional collaboration to ensure stable, resilient, and supportable solutions.

In this role, you will:
  • Drive observability maturity across applications (metrics, logging, alerting, dashboards)
  • Lead incident response activities, including triage, stakeholder communication, resolution coordination, and Root Cause Analysis (RCA) completion.
  • Drive problem management including trend analysis and permanent fix tracking
  • Support application support through participation in on-call rotation.
  • Champion operational excellence through automation, process improvements, and reduction of manual support activities.
  • Partner with AppDev teams to ensure runbook quality, support readiness, and operational documentation completeness.
  • Mentor team members and drive cross-training initiatives to improve team coverage, resiliency, and technical depth.


Required Qualifications:
  • 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of Strong experience in production support, SRE, or platform engineering in enterprise environments
  • 2+ years of Hands-on experience with observability tools (Grafana, Splunk, GCP monitoring tools)
  • 2+ years of experience with distributed systems, data pipelines, event-driven architectures preferably on Google Cloud Platform (Airflow)


Desired Qualification:
  • Proven ability to lead high-severity incidents with effective stakeholder communication and executive reporting.
  • Strong collaboration with cross-functional teams (AppDev, Infra, Business stakeholders)
  • Ability to operate in high-pressure incidents with clear communication
  • Google Data Engineer certification.
  • Splunk certification.
  • Familiarity with CI/CD and Infrastructure as Code.
  • Demonstrate strong ownership, accountability, and a customer-first mindset.
  • Proactively identify opportunities to improve reliability, supportability, and operational efficiency.


Job Expectations:
  • Participate in on-call rotations and provide leadership during major production incidents.
  • Position will require onsite presence at one of the posted location
  • Relocation assistance is not available for this position.
  • Visa Sponsorship is not available for this position.


Approved Office Locations:

1525 W W T Harris Blvd



401 Las Colinas Blvd W Bldg B

IRVING, TX 75039

Posting End Date:

26 Jul 2026
*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

Stay Connected

Keep up to date with the latest from Wells Fargo Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and get insider tips on crafting the perfect resume and acing your interview.

Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ

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