General Motors

Senior Systems Engineer in IT - Communications Applications

General Motors • $100K — $130K *
Warren, MI 48089Hybrid
Information Technology
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or related field; or equivalent practical experience.
  • 7+ years in enterprise application administration or similar technical roles.
  • Hands-on experience with web platforms and content management systems (Adobe Experience Manager preferred).
  • Strong Linux environment background and troubleshooting skills for distributed web applications.
  • Expertise in Capacity Planning methodologies and tools.
  • Experience with incident, problem, and change management in large enterprises.

Responsibilities

  • Own configuration and operational readiness of core communications applications.
  • Maintain technical documentation for server inventories and configuration details.
  • Lead OS and platform upgrades to maintain compliance with tech standards.
  • Drive remediation of vulnerabilities by partnering with infrastructure teams.
  • Contribute to defining and executing cloud migration strategies for applications.
  • Act as primary technical contact for incidents and service requests.
  • Collaborate with stakeholders to plan deployments and validate changes.

Benefits

  • Hybrid work model requiring in-office presence at least 3 times a week.
  • Opportunities for continuous learning and professional development.
  • Exposure to innovative technology projects within a leading automotive company.
  • Engagement with cross-functional teams across the organization.
Full Job Description
Job Description

System Engineers are responsible for partitioning and allocating product, feature and system functionality to implementation teams. Safety, reliability, and regulatory compliance are factors considered in system design with the goal of optimizing performance, design, testability, and deployability. System engineers identify use cases, define functional technical requirements, enable robust implementation designs, and ensure built-in quality with test definition and traceability.

The Senior Systems Engineer in IT Communications is responsible for the end-to-end technical health, designing, configuration, and lifecycle management of key robust communications platforms, including GM's Brand Experience platform, Heritage Archive, and related survey/polling and search applications. This role serves as innovation owner for multiple applications, ensuring they remain secure, compliant, stable, and aligned with GM's long-term technology roadmap (e.g., cloud migration and NextGen hosting strategies).

The Role

You will act as the technical expert for Adobe Experience Manager (AEM)-based sites and adjacent services, driving infrastructure upgrades, cloud migrations, incident resolution, and continuous improvement in partnership with architecture, platform engineering, vendors, and business stakeholders.

What You'll Do:

Platform Ownership & Configuration
  • Own the technical configuration and operational readiness of core communications applications such as GM Brand Experience (GMBX), GMBX Cloud, GM Heritage Archive (GMHA), and custom polling/survey tools.
  • Configure and maintain web, application, and integration components that support global news and brand sites, ensuring performance, reliability, and scalability.
  • Maintain accurate technical documentation, including server inventories, topology diagrams, and configuration details across environments (Dev, Test, PreProd, Prod).
  • Collaborate with stakeholders to effectively determine IT System Requirements, translating business needs into technical specifications.


Application Lifecycle & Tech Fitness
  • Lead OS, middleware, and platform upgrades (e.g., Linux/Ubuntu, JDK, AEM versions) to keep applications compliant with GM tech standards and security requirements.
  • Drive remediation of vulnerabilities and patching issues by partnering with infrastructure teams, tracking status, and validating successful remediation.
  • Ensure application health metrics and "star" ratings are maintained through proactive monitoring, clean-up activities, and periodic technical reviews.


Cloud Migration & NextGen Hosting
  • Contribute to defining and executing the NextGen and cloud strategy for communications applications, including on-prem to cloud migrations and SaaS adoption.
  • Collaborate with platform and vendor teams (e.g., Adobe, Red Hat, GM hosting teams) to validate support models, define deployment destinations, and plan go-live timelines.
  • Coordinate and support smoke testing and UAT in PreProd and other non-prod environments to validate migration outcomes.


Incident, Problem & Change Management
  • Act as primary technical contact for incidents and service requests involving communications applications, driving timely triage, root cause analysis, and resolution.
  • Manage and execute configuration changes (e.g., firewall rules, web server updates, DNS/caching/404 behavior, queue configuration) through GM's change and request processes (ServiceNow, Jira, etc.).
  • Document and communicate incident impact, remediation steps, and preventive actions to stakeholders.
  • Perform Deployment Validation for new and updated systems, ensuring seamless integration and functionality.


Collaboration, Governance & Continuous Improvement
  • Partner closely with business owners, UAT leads, and communications stakeholders to understand requirements, plan deployments, and validate changes.
  • Engage architecture, platform engineering, and PE resources to align application design and changes to GM standards and reference architectures.
  • Advocate for improvements in internal tools, processes, and documentation; surface systemic issues and work with owners to resolve them.
  • Contribute to governance of the communications application landscape, including application services data, service offerings, and integration points.
  • Conduct thorough Capacity Planning to ensure IT resources meet current and future business demands, proactively identifying potential bottlenecks.


Mentoring & Knowledge Sharing
  • Mentor less experienced engineers and configurators by pairing on upgrades, migrations, and complex incidents.
  • Share domain knowledge on AEM, communications platforms, and hosting patterns through documentation, walkthroughs, and informal coaching.
  • Promote a culture of ownership ("It's On Me"), accountability, and continuous learning within the team.


Your Skills & Abilities (Required Qualifications):
  • Bachelor's degree in Computer Science, Information Systems, or related field; or equivalent practical experience.
  • 7+ years of experience in enterprise application administration, systems configuration, or similar technical roles.
  • Proven / Hands-on experience with enterprise web platforms and content management systems (Adobe Experience Manager or equivalent) and their implementation.
  • Strong background in Linux-based environments, scripting, and troubleshooting distributed web applications.
  • Demonstrated expertise in Capacity Planning methodologies and tools.
  • Demonstrated experience with incident, problem, and change management in large enterprises (e.g., ServiceNow, Jira).
  • Solid background in Data Governance principles and practices.
  • Proven ability to read, understand, and maintain complex technical documentation (e.g., TADs, server lists, configuration maps).
  • Excellent problem-solving, communication, and stakeholder management skills.
  • Ability to perform comprehensive Deployment Validation processes.
  • A track record of successfully Determining IT System Requirements and translating them into technical solutions.


What Will Give You A Competitive Edge (Preferred Qualifications):
  • Experience as an innovation owner or technical owner for one or more business-critical applications.
  • Familiarity with Adobe Experience Manager architecture (author/publish tiers, dispatcher/web tiers, caching).
  • Experience supporting global, multilingual web properties and search experiences.
  • Background in mentoring junior engineers and leading cross-functional technical workstreams.
  • Understanding of GM's enterprise processes for tech fitness, security, and governance (or similar processes in a large enterprise).
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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