Position Overview
The purpose of this position is to develop architecture, execute projects, prioritize, investigate and troubleshoot problems and questions pertaining to server hardware & software, system applications and data processing as appropriate. Additionally, this position is the primary contact for data center infrastructure, cloud service and responsible for day-to-day operation of server operations including provisioning, maintenance, backup & recovery and other related activities. The role operates with minimal oversight and acts as a strategic advisor to IT Infrastructure leadership.
Essential Job Functions
- Strong conceptual and analytical skills
- Problem-solving abilities
- Possess high-level of accountability and ownership
- Operate as a technical leader with minimal oversight
- Log and track calls using problem management database and maintain history records and related problems documentation
- Manage computer servers, network health, file backups, antivirus and EDR servers
- Available for on call support in rotation with system administrators
- Perform maintenance windows, testing, disaster recovery planning or unplanned outages as needed
- Oversee email service including administration and provisioning of mailboxes, calendars and distribution lists
- Perform hardware, software, cloud deployments pertaining to infrastructure.
- In-charge of implementation of all datacenter and cloud related technologies.
- Automate mundane operations tasks for helpdesk, desktop and system administrators
- Document system configurations and track changes
- Provide mentorship and technical leadership to system administrators and support staff
- Server as escalation point for System administrators, Desktop and Helpdesk analysts
Other Job Functions
- Attend staff meetings or other company sponsored or mandated meetings as required
- Keep up with technology trends and act as the leading advisor in Datacenter and cloud technologies to the IT Infrastructure Manager
- Perform additional duties as assigned
- Ability to work off-hours and on call when required
Basic Qualifications
- Bachelor’s degree in related field or equivalent technical work experience, required
- 8-12+ years’ experience of Microsoft Windows Server, SQL Server, Exchange, DNS, Microsoft365, Azure and all related technologies (Entra ID, virtual machines, networking, storage, defender, etc.), required
- 3+ years in a senior or lead-level role
- Strong Experience with Microsoft Intune, required
- Expert Experience designing, implementing and troubleshooting Active Directory, required
- Experience leading enterprise-wide initiatives
- Experience with monitoring and observability platforms (Azure Monitor, SCOM, SolarWinds, etc.)
- Strong Experience in SAN, NAS storage, and backup technologies, required
- Experience in working with web hosting vendors and cloud hosted servers, required
- Deep Experience and knowledge of virtualization technologies(Hyper-V and VMWare), required
- Experience with high-availability technologies such as load-balancing and clustering, required
- Advanced Proficiency in scripting languages (PowerShell, VBS, etc.) to automate tasks, required
- Strong working knowledge of TCP/IP, VLANs, routing basics, VPNs, firewalls
- Position requires fluency in English; written and oral communication
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