As a Senior System Business Analyst, you will be responsible for the technical administration, configuration, integration, security, and ongoing support of several systems, which include: primary CINC (all modules) & D365 Finance & Accounting (all modules). This role serves as the primary IT resource for maintaining system performance, managing user access, ensuring data integrity, supporting business operations, and optimizing platform functionality. The analyst works closely with business stakeholders, vendors, and technology teams to deliver reliable CRM & ERP services and drive continuous improvement of the platform ecosystem. This role requires a professional who can not only configure and support the system but also work closely with cross-functional teams including Finance, Operations (by optimizing resident experience), and IT to gather/understand business requirements, provide solutions, and ensure successful system adoption.

Essential Duties:

System Administration
Administer and maintain the Troon Systems, including configuration, user management, permissions, and system settings.
• Manage user accounts, security roles, and permissions within the CINC & D365 environments:
• Ability to maintain & build new workflows as requested to support CINC/D365 AP and Journal Entries
• Assist with Data Migrations (as we work to consolidate accounting systems)
• Configure and maintain integrations between CINC/D365 and Point of Sale systems
• Ability to Troubleshoot bugs & offer solution recommendations (across all modules, AR/AP/GL)
• Coordinate with vendor support teams to resolve complex technical problems.
• Assist with regular system updates, patches, refreshes and upgrades to ensure optimal performance and security.
• Assist with deployments across environments
• Monitor system health and performance, identifying and addressing any issues or bottlenecks
• Write up requirements/enhancements for development and maintain documentation for customizations, configurations, and workflows
• Participate, Develop & Own Robust QA & Regression Testing suites

User Support & Training
• Provide technical support to accounting system users, troubleshooting, reperforming & resolving problems in a timely manner.
• Develop and deliver training materials (as needed) and sessions to educate users on system functionality and best practices - especially new features in upgrades.
• Act as a point of contact for user inquiries and escalations, maintaining a high level of customer satisfaction.

Data Management
• Ensure data integrity and accuracy by implementing data quality controls and validation rules.
• Collaborate with stakeholders to define data governance policies and procedures.
• Perform data loads as needed.

Continuous Improvement
• Stay informed about new features, updates, and best practices related to D365/CINC.
• Proactively identify opportunities to optimize and enhance system environments to better support business processes and objectives.
• Participate in ongoing process improvement initiatives to streamline workflows and increase efficiency.

Education/Experience:
• Bachelor's degree in Computer Science, Information Technology, Accounting or related field.
• CINC System Experience: 2+ Years, or a related Community Association Management Software
• Accounting System Experience: 5+ Years - Extensive hands-on experience as a Business Analyst or Consultant
• Full Lifecycle Project Experience: Proven experience leading and delivering complex finance-specific projects, from initial scoping, documenting requirements, configuring, to go-live and support.
• Financial Process Knowledge: Deep understanding of core financial accounting processes including P2P, O2C, and the month-end close cycle.
• Technical Skills: Experience with workflow configuration and security setups
• Analytical Skills: Demonstrated ability to analyze business processes, identify inefficiencies, and propose effective solutions.
• Communication: Excellent communication skills, with the ability to explain complex technical and financial concepts to non-technical stakeholders.
• Strong problem-solving skills and attention to detail.
• Strong Internal Control background (creating, maintaining, auditing)
• Must be naturally curious

Certificates/Licenses:
• Microsoft certifications in Dynamics 365 or related technologies (e.g., MCSA: Microsoft Dynamics 365, MCSE: Business Applications) are a plus.
• Project Management certifications are a plus.

Job Knowledge, Skill, and Ability Preferences:
• Must be a self-starter with the ability to take initiative and drive positive changes.
• Experience and maturity to handle confidential and sensitive data and information.
• In-depth understanding of accounting systems, business processes, industry standards & internal controls
• Strong organizational skills, including ability to handle multiple projects simultaneously in a fast-paced environment.
• Proficiency w Excel and data analytics in general.
• Proficiency in accounting systems/modules: GL/AP/AP/Cash & Banking