Amazon

Senior Supply Chain Manager, Customer Delivery Excellence (CDE)

Amazon$115K — $160K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of program or project management experience
  • Proficiency in using data and metrics for improvement
  • Experience managing program strategy and delivery
  • Effective communication of results to senior leadership
  • Bachelor's degree required
  • Preferred: 2+ years of process improvement experience
  • Preferred: Master's degree or MBA in relevant fields

Responsibilities

  • Analyze transportation cost drivers to optimize supply chain performance
  • Collaborate with planning teams to set future volume plans per carrier
  • Track and analyze key metrics to identify root cause of defects
  • Work with product managers and analysts to enhance operational capabilities
  • Engage with various internal teams and carriers to improve network design

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching scheme
  • Paid time off policy
  • Parental leave available
  • Mental health support and EAP programs
  • Flexible spending accounts
  • Adoption and surrogacy reimbursement options
Full Job Description
The Customer Delivery Excellence team within GTS is looking for a Senior Program Manager to lead analysis and operational execution to reduce DEA defects in the supply chain.

As a Senior Program Manager, you will be responsible for deep diving transportation cost drivers, and partnering with cross-functional teams to action specific drivers while maintaining or improving customer experience and transportation cost by driving the proper volume allocations to our carriers leading to the most optimized mix. You will lead programs from idea inception to implementation. You will manage multiple, competing projects and effectively prioritize them.

Key job responsibilities

- Understand the North America (NA) Transportation network and act as a Subject Matter Expert for driving changes across all of North American Customer Fulfillment (NACF).

- Work with Long Term and Mid Term Planning teams to set volume plans by carrier for future time frames to ensure accuracy and validity of plans while managing for key metrics such as Cost, Delivery Estimate Accuracy (DEA) and Speed.

- Identify, analyze, and maintain key metrics, with trend and variance analyses to discern root cause of defects.

- Collaborate with other Program/Product managers and analysts to continuously improve operations ability to support volume allocations change and carrier commitment requirements. changes.

- Partner with Carriers for Amazon Logistics (AMZL), Amazon Air, Third Party, Carrier Managers, Finance, Technology teams and ensure network design manages Speed, DEA and Cost effectively and can properly maintain volume allocation targets.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Bachelor's degree

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Irving - 115,400.00 - 160,000.00 USD annually

USA, VA, Arlington - 115,400.00 - 160,000.00 USD annually

USA, WA, Bellevue - 115,400.00 - 160,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Transportation Jobs

Find similar Senior Supply Chain Manager, Customer Delivery Excellence (CDE) jobs: