National Grid

Senior Supervisor, Customer Meter Services

National Grid • $125K — $146K *
West Roxbury, MA 02132In-Person
Energy & Utilities
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High school diploma or equivalent required; qualifications may vary with experience.
  • Bachelor's degree with 2+ years of supervisory experience preferred or 3+ years of related experience in lieu of degree.
  • 2+ years of plumbing/gas fitting experience preferred.
  • Prior leadership experience in Gas Construction, Gas Field Operations, or Customer Meter Services preferred.
  • Technical knowledge of distribution systems and maintenance practices preferred.
  • Proven labor relations skills with contract interpretation experience preferred.
  • Excellent safety record and strong communication skills required.

Responsibilities

  • Implement policies ensuring safety, reliability, and statutory compliance for natural gas customers.
  • Monitor work rules and safety standards, ensuring budget adherence.
  • Respond and coordinate emergency responses involving natural gas incidents.
  • Support operational targets and safety objectives for the team.
  • Supervise and coach a diverse workforce to meet job task goals.
  • Ensure field inspections to maintain safe work conditions.
  • Participate in on-call supervisory duties after hours.

Benefits

  • Career advancement opportunities within and across bands.
  • Exposure to a variety of operational challenges.
  • Work in a supportive environment with a focus on team-building.
  • Ongoing training and development in safety and technical skills.
Full Job Description
National Grid is hiring a Senior Supervisor for our Gas Customer Meter Services Commercial and Industrial fitting department in West Roxbury, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

Our Team

We are responsible for the daily supervision and organization of assigned operations personnel in order to effectively accomplish job tasks in line with departmental and National Grid requirements. This may include oversight and/or collaboration with internal and external stakeholders.

What You'll Do

  • Implement policies and procedures and ensure the safety, reliability, security, and integrity of natural gas customers' premises as well as the Company's distribution system, while fulfilling statutory requirements and meeting or exceeding performance incentives
  • Monitor and enforce work rules, standards and procedures for emergency response, leak investigation, and other scheduled work, while remaining fully compliant and within budgetary limitations
  • Respond to natural gas emergencies and coordinate with other Company emergency response personnel, Emergency Response Agencies, Regulators and the Police and Fire Departments
  • Support achievement of goals, including operational targets, mandated objectives, budget goals, emergency response and safety
  • Supervise a culturally diverse workforce, through coaching, counseling, and team building to effectively and efficiently accomplish job tasks
  • Ensure safe working conditions are maintained through field inspections of work sites and equipment
  • Participate in on-call or after hour supervisory duties


About You

  • High school diploma or equivalent required
  • Bachelor's degree and 2+ years of related operations work experience to include the supervision of others, SME or Project Lead experience preferred
  • In lieu of degree, 3+ years of related operations work experience to include the supervision of others, SME or Project Lead experience required
  • 2+ years of plumbing/gas fitting experience preferred
  • Prior leadership experience with a focus on Gas Construction, Gas Field Operations, or Customer Meter Services preferred
  • Technical knowledge of distribution system, engineering, construction and maintenance practices preferred
  • Proven demonstration of quality labor relations skills including interpretation of contract language, resolution of grievances and issues related to sickness and poor standards of work and the implementation of corrective action where necessary preferred
  • Exceptional safety record, strong oral and written communication skills with the proven ability to maximize performance of subordinates required
  • Solid planning and organizing skills required
  • Valid driver's license required


More Information

#LI-AP1

Salary

$125,000 - $146,000 a year

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

About National Grid

National Grid plc is a British multinational electricity and gas utility company headquartered in London, United Kingdom. Its principal activities are in the United Kingdom (where it owns and operates electricity and gas transmission networks) and in the Northeastern United States (where as well as operating transmission networks, the company is a producer and supplier of electricity and gas). National Grid has a primary listing on the London Stock Exchange, and is a constituent of the FTSE 100 Index. It had a market capitalisation of approximately £31.4 billion as of 23 September 2021, the 26th-largest of any company with a primary listing on the London Stock Exchange.
Learn more about National Grid
Size
23,500 employees
Market Cap
$44 billion
Industry
Energy & Utilities
Net Income
$1.4 billion
5 Year Trend
+4%
Revenue
$14.7 billion
* Ladders Estimates

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