WHAT YOU'LL DO AT H1

As an Account Manager of Strategic Accounts, you will own and grow a portfolio of H1's most critical customer relationships, working directly with our top 20 pharmaceutical clients. You will act as a trusted advisor to senior stakeholders, including C-suite executives, aligning their strategic business objectives with H1's solutions to deliver measurable value. This role is a quota carrying role, responsible for driving account expansion across business units, regions, and product lines while strengthening long-term partnerships and maximizing client impact.

You will:

- Serve as the executive-level point of contact for strategic accounts, building long-term, trusted partnerships across C-Suite, Regional, Franchise, and Business Unit leaders.

- Ensure account retention by leading Executive Business Reviews, navigating renewals, and proactively addressing risks to customer retention.

- Act as H1's ambassador within customer steering committees, driving alignment between customer priorities and H1's roadmap.

- Develop and execute multi-year account strategies that expand H1's footprint through cross-sell and upsell opportunities.

- Identify and drive new business within existing accounts via tailored prospecting, customer events, and networking.

- Gain a deep understanding of customer initiatives, industry trends, and emerging business needs to anticipate opportunities.

- Partner with H1's Legal, Finance, and Revenue Operations teams to negotiate renewals, expansions, and complex agreements.

- Provide structured, data-driven feedback to Product, Marketing, and Customer Success teams to influence product roadmap and go-to-market strategy.

- Represent customer perspectives internally, ensuring H1 delivers best-in-class solutions and support.

- Accurately forecast quarterly revenue and pipeline for your accounts, maintaining rigorous CRM hygiene and deal progression updates.

- Partner with Customer Success and Implementation teams (US and international) to ensure seamless onboarding, adoption, and ongoing engagement.

- Become a subject-matter expert in H1's products, services, and value proposition to credibly engage with executives and technical stakeholders.

ABOUT YOU

You are a highly driven, strategic sales professional with a consistent record of exceeding targets within complex enterprise environments. You excel at deep discovery, uncovering business priorities, and translating them into meaningful value for clients. You have proven success executing a land-and-expand strategy within large, global organizations and are skilled at building long-term partnerships that drive measurable growth.

- You bring strong executive presence and credibility, enabling you to engage senior stakeholders, influence decision-making, and position solutions that deliver lasting impact across the enterprise.

REQUIREMENTS

- 8+ years of experience in B2B enterprise SaaS account management, preferably within Life Sciences data, Pharma, or Medical Affairs environments.

- Demonstrated success managing and growing a multi-million-dollar portfolio of strategic enterprise accounts.

- Strong executive presence with the ability to engage, influence, and build trust with C-suite stakeholders.

- Proven track record of driving expansion ARR within large enterprise accounts through strategic account planning and value realization.

- Strong commercial acumen, including experience with complex deal negotiation, pricing strategy, and revenue forecasting.

- Strategic thinker who thrives in a fast-paced, cross-functional environment, balancing customer advocacy with revenue growth objectives.

- Experience applying value-based selling methodologies to demonstrate measurable business impact.

- Willingness and ability to travel to customer sites approximately 20% of the time.

COMPENSATION

This rolepays $135,000 to $160,000 base salary per year, based on experience, plus variable commission, based on performance, in addition to equity.

Anticipated role close date: 7/10/2026

H1 OFFERS

- Full suite of health insurance options, in addition to generous paid time off

- Pre-planned company-wide wellness holidays

- Retirement options

- Health & charitable donation stipends

- Impactful Business Resource Groups

- Flexible work hours & the opportunity to work from anywhere

- The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe