The Strategic Account Executive manages ongoing client relationships and strategic partnership initiatives for an assigned book of business dedicated to Health Plans. The Strategic Account Executive serves as a client facing resources for assigned clients. They are client advocates within the organization and coordinate with other functional areas within the organization to manage to the contract, which includes rebates, performance guarantees, position and win upsells, meet contractual obligations, etc. They may work closely with Sales on prospective clients and RFP responses. The Strategic Account Executive is responsible for upselling appropriate services to clients, renewing existing contracts, retention of membership and maintaining high client satisfaction.
The Strategic Account Executive must be self-directed and able to work in a self-structured environment. Candidates will be able to hold themselves accountable to their responsibilities, and should be a resource, coach and teacher to others. They must be able to assess and interpret client needs and requirements, and then identify solutions and company capabilities, translating concepts into practice. They can work on complex problems and issues and provide innovative and effective solutions that support both the client and the organizations goals and objectives.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:- Manages assigned accounts with a focus on client trend and contract performance, strategic plan development and execution, cultivating and maintaining multi-level client relationships
- Manages client contract renewal or market check activities with the primary goals of retaining clients, obtaining multiple year agreements and maintaining or improving profitability
- Accountable for understanding the primary business objectives of the client, developing and managing shared goals, and demonstrating program value to the client
- Understands OptumRx product and service offering, and can articulate the operational, clinical and financial value of our programs to the client across multiple stakeholders with the goal of deploying new programs and services
- Maintains consistent, accurate, and regular client communications
- Prepares and presents regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports, and OptumRx industry news
- Maintains a complete understanding of client contract terms including but not limited to the monitoring and reporting of performance guarantees, rebate performance and contractual obligations; ensures that all assigned contracts are monitored and reported as stated in the terms
- Responsible for facilitating the creation and delivery of client presentations, implementation activities as applicable and daily client interaction
- Stays abreast of industry trends and developments, and demonstrates strong communication skills in presenting these to clients
- Demonstrates expertise in pharmacy benefit strategies and OptumRx Rx clinical programs, and can articulate these accurately to clients and internal partners
- Provides leadership to team members in client, segment, and corporate initiatives
- Provides regular feedback to management team regarding client metrics, client requirements and business development opportunities
- Maintains documentation on clients in both Optum systems, and within client dashboards - examples include the Executive Sponsor Dashboard and Salesforce
- Participate in sales preparation meetings and finalist sales presentations as necessary
- Responsible for ensuring client satisfaction and developing action plans if NPS does not reflect high client satisfaction
- Provides support to other departments as requested
- Exhibits compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, Code of Conduct, Business Ethics Policies and Procedures and other policies and procedures applicable to position
- Actively participates in Compliance and Ethics Program, including attending annual compliance and ethics training and reporting suspected violations of the law or OptumRx's policies and procedures via OptumRx's Procedures for Reporting Incidents of Possible Improper Employment Practices, Misconduct, or
- Improper Financial/Accounting Practices
- Follows all policies and procedures relating to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Account Management, as appropriate
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 3+ years of experience in PBM client account management
- 2+ years of experience with managing client contracts
- Advanced proficiency in delivering presentations to various audiences
- Proficient with MS Suite - Word, Excel, PowerPoint
- Ability to potentially travel up to 25%
- Willing to work with clients and colleagues across various time zones
- Driver's License and access to a reliable transportation
Preferred Qualifications- 3+ years of experience with upsell programs to clients
- 2+ years of PBM operations experience
- 2+ years of experience supporting PBM Healthplan clients
- Project Management Experience/Certification
- Familiarity with RxClaim; Tracker and Navigator
- Advanced understanding of PBM industry
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
