ServiceNow

Senior Staff Technical Program Manager

ServiceNow • $150K — $180K *
Addison, TX 75001In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Minimum 10 years of technical program management experience on a global scale.
  • At least 3 years handling large go-to-market and product delivery programs.
  • Expertise in enterprise software/SaaS; able to address complex technology challenges.
  • Proven ability to collaborate with Product, Engineering, Sales, Marketing, and other teams.
  • Exceptional written and verbal communication skills for diverse audiences, especially executives.
  • Strong organizational skills to manage multiple projects and deadlines effectively.
  • Professional certification, such as Project Management Professional (PMP) or equivalent.

Responsibilities

  • Lead cross-functional programs with various teams.
  • Align programs with business goals for strategic outcomes.
  • Organize complex issues into deliverables and success criteria.
  • Convert business objectives into actionable strategies.
  • Collaborate with stakeholders to maintain project focus and accountability.
  • Establish regular progress updates for all key stakeholders.
  • Identify and mitigate risks to ensure program success.

Benefits

  • Flexible work personas to suit remote or in-office needs.
  • Opportunities for professional development and certifications.
  • Collaborative work environment with global teams.
  • Exposure to innovative AI-driven projects and technology.
Full Job Description
Job Description

Team Description:

The Data and Analytics Product team comprises three major product pillars: Workflow Data Fabric, Workflow Data Management and Workflow Data Apps/Analytics. The team is focused on helping our customers connect, understand and act on their enterprise data. We build solutions for our customers that power workflows and agentic AI with internal and external data to unlock exponential customer value.

Role Description:

As a Senior Staff Technical Program Manager, you will work with the Data and Analytics Product team and cross-functional partners to deliver world-class products and applications. In addition, you will support the execution of our strategy across key operational cadences. Our teams span the globe and require program managers to keep the big picture in focus. It will be your responsibility to orchestrate and navigate across a fast moving company as we strive toward our goal of becoming the Defining Enterprise Software Company of the 21st Century.

What you get to do in this role:
  • Lead cross-functional programs with Product, Engineering, Experience, Marketing, Sales, and Customer Success Teams.
  • Align programs with business goals to achieve strategic outcomes.
  • Organize complex problems into milestones, deliverables, risks, dependencies, and success criteria.
  • Convert business objectives into execution strategies and lead implementation.
  • Collaborate with stakeholders to maintain focus, plans, deliverables, and success criteria.
  • Establish regular cadences and ensure accountability within the program.
  • Provide ongoing reports on program developments to communicate objectives, status, risks, and results to stakeholders while resolving blockers.
  • Lead and conduct executive meetings and large cross-functional events.
  • Identify and mitigate risks to meet program objectives.
  • Execute change management for effective process adoption.
  • Develop necessary processes, templates, and materials.
  • Analyze trends and data to provide leadership insights.
  • Use AI to enhance program efficiency, decision-making, communication, and risk management.

Ongoing Activities include:

Executive Coordination & Reporting:
  • Coordinate Data and Analytics Executive SteerCos; define and set agenda with cross-functional stakeholders. Deliver key content and track action items to completion.
  • Establish, collect, and enable the reporting of key product and business metrics to executives, organizational leaders and teams to drive business decisions.
  • Prepare executive updates for D&A Leadership Team to make informed decisions.
  • Collaborate with cross-functional team on key business cadences including Quarterly Product Reviews (QPRs), bi-annual Product Roadmap Reviews (PRRs) and annual Summer Strategy.
  • Establish governance frameworks and lead executive-level meetings and cross-functional events; serve as the go-to source of leadership, transparency, and visibility - clearly communicating objectives, status, risks, and results while ensuring surgical execution and handoffs across workstreams

Data and Analytics Go-to-Market Execution:
  • Define and execute Data and Analytics go-to-market readiness plans for new and existing products, working with cross functional teams.
  • Proactively identify and manage program level go-to-market issues. Communicate and collaborate among cross-functional teams to resolve critical path issues and challenges.
  • Maintain NPI Team process governance: enforce standards, templates, tooling, and compliance across product lines.
  • Develop and drive Data and Analytics Product Advisory Council (PAC) activities.


Qualifications

Required skills:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Minimum of 10 years technical program management experience on a global scale with at least 3 years of experience running large go- to-market and product delivery programs.
  • Enterprise software/SaaS industry domain expertise with the ability to understand complex technology problems is a plus.
  • Proven experience collaborating with Product, Engineering, Sales, Marketing, Customer Success, Support, Legal and other go-to-market teams.
  • Exceptional communication skills, both written and verbal, with the ability to present complex business and technical concepts clearly and effectively to both technical and non-technical stakeholders. Ability to crisply communicate at the executive level.
  • Excellent organizational skills with the ability to manage multiple priorities and deadlines and efficiently context switch amongst multiple initiatives.
  • Strong collaboration and influence skills, able to work effectively with diverse teams across a fast paced, matrix environment and guide without direct authority.
  • Excellent facilitation skills in leading planning meetings, reviews, and retrospectives, including the ability to concisely and accurately communicate with team members and senior leadership (i.e. VP/SVP).
  • Process-driven with propensity to create and employ repeatable processes to complete tasks more efficiently.
  • Professional certification, such as Project Management Professional (PMP) or equivalent.


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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