ServiceNow

Senior Staff Outbound Product Manager

ServiceNow • $171K — $300K *
San Diego, CA 92154In-Person
Enterprise Technology
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 12+ years of experience in high-tech/SaaS industry
  • 8+ years in customer-facing program management roles
  • 8+ years with technology products
  • Certifications like Certified ScrumMaster or PMP preferred
  • Exceptional communication skills for both technical and business concepts
  • Strong written communication and negotiation skills
  • Experience with ServiceNow product implementation or support
  • Strong cross-functional project management experience,

Responsibilities

  • Drive rigorous project execution through program management practices
  • Apply implementation methodology expertise for successful customer outcomes
  • Manage cross-functional projects and teams for exceptional customer experience
  • Facilitate collaboration and decision-making across stakeholders
  • Provide regular updates to customers and internal teams
  • Conduct project planning meetings, reviews, and retrospectives
  • Govern project requirements to align with objectives

Benefits

  • Health plans with flexible spending accounts
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations program
  • Flexible time away plan and family leave programs
Full Job Description
Job Description

This role is part of our AI Platform product organization, responsible for the foundational capabilities of the Now Platform, which are at the center of every "out-of-the-box" ServiceNow solution. You will be part of the Strategic Enablement Team in the Outbound Product Management organization, a talented and supportive group that is passionate about evangelizing our platform internally and externally. You will work cross-functionally, with product teams, customers, partners, and the field to enhance the overall experience with the solution and ensure successful go-to-market.

As a Senior Staff Outbound Product Manager, you will play a critical role in managing complex customer adoption engagements to ensure the adoption of the Platform, helping to rapidly establish Generative AI solutions and other Platform capabilities in our customer base. The successful candidate is a results-oriented self-starter with strong program management skills, technical expertise, and exceptional communication abilities to ensure successful implementation and customer satisfaction.

What you get to do in this role
  • Provide program management practices, such as planning, scheduling, monitoring, risk management, etc., to drive rigorous project execution throughout the project lifecycle
  • Apply project management expertise from the Now Create implementation methodology and prescriptive guidance to promote engagement delivery to drive successful customer outcomes
  • Manage cross-functional projects and teams, senior-level business executives and customers to provide an exceptional customer experience
  • Drive collaboration and efficient decision-making between all internal and external stakeholders, including partners and customers
  • Provide regular (weekly, monthly, quarterly) updates to customers as well as to internal stakeholders
  • Facilitate project planning meetings, reviews, and retrospectives
  • Provide project governance to manage requirements in line with agreed to scope and business objectives
  • Develop and present the project value proposition to customers as part of the initiative and on-going collaboration
  • Mentor team members to achieve the engagement's deliverables and promote the customer's desired results
  • Identify gaps between actuals and plan of record, proposing solutions and driving resolutions
  • Ensure complete knowledge transfer, record updates and all transition activities are taking place at the end of each engagement


Qualifications
  • Minimum of 12 years of high-tech/SaaS industry experience
  • 8+ years in a customer-facing role, program management or similar role
  • 8+ years of experience with technology products
  • Certified ScrumMaster, PMP, and/or SeviceNow Implementation Methodology certification or equivalent
  • Exceptional communication skills to include technical and business concepts
  • Very strong written communication skills
  • Excellent negotiation and persuasion skills
  • Must enjoy working in a highly collaborative environment
  • Prior experience with implementing or supporting ServiceNow products
  • Strong cross-functional, technical Project Management experience and demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out
  • Ability to think strategically, learn fast, and communicate with impact
  • Ability to travel, possibly 50% of the time
  • English - fluent

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at ServiceNow.

ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at ServiceNow

More Enterprise Technology Jobs

Find similar Senior Staff Outbound Product Manager jobs:

NationwideSan Diego, CA