ServiceNow

Senior Staff Inbound Product Manager - Sourcing and Procurement

ServiceNow • $171K — $300K *
San Diego, CA 92154In-Person
Enterprise Technology
11 - 15 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 12+ years of enterprise application product management experience with 3 years in SaaS.
  • Strong understanding of source-to-pay (S2P) processes, including sourcing and supplier management.
  • Track record of defining product roadmaps and shipping successful features.
  • Experience integrating AI into decision-making and workflow processes.
  • Ability to influence across various teams without direct authority.
  • Familiarity with procurement personas and their pain points.
  • Expertise in utilizing data for optimizing user experience and informing product decisions.

Responsibilities

  • Partner with cross-functional teams to develop and execute product plans.
  • Work closely with design and engineering to build solutions for procurement challenges.
  • Leverage existing ServiceNow products for efficient product delivery.
  • Influence other product roadmaps to integrate innovative solutions.
  • Collaborate with partners to deliver comprehensive offerings to market.
  • Capture and act on customer feedback to enhance product adoption.
  • Lead the early ideation and prototyping of new product features.

Benefits

  • Flexible work arrangements, including options for remote work.
  • 401(k) plan with company match and employee stock purchase plan (ESPP).
  • Health plans and flexible spending accounts available.
  • Family leave programs and other flexible time off options.
  • Opportunities for skill development and thought leadership engagement.
Full Job Description
Job Description

ServiceNow is looking for an outstanding product manager to drive product planning and execution of new products in the Sourcing & Procurement industry. This person will closely partner with engineering, platform, horizontal products teams, and GTM teams to craft a compelling vertical product offering and follow through with impeccable roadmap execution.

The candidate must be someone who has a passion for the Sourcing & Procurement domain and feels comfortable working in a fast-paced, dynamic environment with minimal guidance.
  • Partner with cross-functional teams to formulate product plans and execute on product roadmap.
  • Partner with design and engineering to build products that solve Sourcing & Procurement industry challenges.
  • Leverage knowledge of existing ServiceNow products and capabilities to ensure the most efficient delivery of products.
  • Partner with and influence horizontal products and platform roadmaps, in order to leverage innovations delivered across the entire ServiceNow product portfolio.
  • Work with ISV and SI partners to complement the product roadmap and bring holistic solutions to market.
  • Understand the competitive landscape and where ServiceNow fits into the ecosystem.
  • Drive product adoption with customers and stay closely plugged into customer, partner, and field feedback, in order to improve product and drive roadmap.
  • Be instrumental in driving user experiences that delight end users while delivering value to customers.
  • Lead prototyping and early ideation of new product features and capabilities.
  • Demonstrate strategies and tactics to deeply understand the users of ServiceNow and bring that perspective back into the organization ("voice of the customer").


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 12+ years of enterprise application product management experience, with at least 3 years in SaaS.
  • Ability to influence without authority across engineering, design, sales, customer success, and executive leadership.
  • Experience building products on extensible platforms or within product ecosystems.
  • Strong product sense with a track record of defining roadmaps, writing specifications, and shipping features that drive adoption and business outcomes.
  • Strong understanding of source-to-pay (S2P) processes: sourcing, supplier management, contract lifecycle, procurement operations.
  • Familiarity with procurement personas (Category Managers, Procurement Directors, Supplier Relationship Managers) and their pain points.
  • Proven ability to balance competing priorities: customer requests, technical debt, innovation, and strategic initiatives.
  • Entrepreneurial approach and comfortable in a dynamic, results-driven environment that includes experience in both small and large organizations.
  • Relentless focus on product-market fit.
  • History of teamwork and willingness to roll up sleeves to get things done.
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations; understanding and experience using data and analytics to optimize the user experience and enhance the product.
  • Excellent written and oral communication, with the ability to communicate effectively on both technical and business topics; able to present equally effectively to an engineer or to a customer.
  • Self-directed with the ability to think strategically and execute tactically; attention to detail and proven ability to manage multiple, competing priorities simultaneously.
  • Growing thought leadership in Sourcing & Procurement industry trends, competitive landscape, and whitespace opportunities.
  • Ability to work hands-on, starting small, and scaling up over a period of time.
  • Ability to handle multiple competing priorities in a fast-paced environment.
  • You're a practitioner of Agile methodologies and making them work in different organizations and environments.
  • Knowledge of the ServiceNow platform and current applications portfolio is a huge plus.

FD21

For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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