Full Job Description
We are seeking a highly motivated Senior Engineer to drive operational excellence, reliability, and support readiness specifically across the Card Services Platform. This role combines Site Reliability Engineering (SRE) practices and cross-functional collaboration to ensure stable, resilient, and supportable solutions.
In this role, you will:
- Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
- Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Work with vendors and other technical personnel for problem resolution
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Required Qualifications:
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of Strong experience in production support, SRE, or platform engineering in enterprise environments
- 2+ years of hands-on experience with observability tools (Grafana, Splunk, GCP monitoring tools)
Desired Qualifications:
- Experience in incident management, including triage, stakeholder communication, resolution coordination, and Root Cause Analysis (RCA) completion.
- Consumer Technology experience
Job Expectations:
- Participate in on-call rotations and provide leadership during major production incidents.
- Position will require onsite presence at one of the posted location
- Relocation assistance is not available for this position.
- Visa Sponsorship is not available for this position.
Posting End Date:
15 Aug 2026
*Job posting may come down early due to volume of applicants.
