Job Description

Senior Specialist, Team Lead, Client Processing

We're seeking a future team member for the role of Senior Specialist, Team Lead, Client Processing to join our Loans Enablement Operations team. This role is located in Houston, TX

In this role, you'll make an impact in the following ways:

• Provide team leadership for the day-to-day operations of the client processing support team.
• Lead the day-to-day activities and initiatives of the team, developing and scheduling appropriate levels of staff.
• Direct staff to maximize their ability to function effectively as a cohesive team and provide support to business and technology managers.
• Monitor account workflows and processing issues to identify systematic patterns requiring adjustments to policies and procedures; provide support, consulting, and problem resolution activities.

To be successful in this role, we're seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• 7+ years of total work experience is preferred.
• Experience in the securities or financial services industry is preferred.
• Experience handling complex client inquiries and requests, training staff in technical tools and compliance with company policies and industry regulations.
• Proven people leadership skills with responsibility for a small client processing team and supervisory review and approval actions.

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.