Job DescriptionSenior Specialist, Client OperationsWe9re seeking a future team member for the role of Senior Specialist, Client Operations. This role is located in Lake Mary.
In this role, you9ll make an impact in the following ways:
- Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed
- Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY
- Resolves complex or non-routine client issues or inquiries, as needed
- Uses in-depth knowledge of client issues and needs to contribute to business development efforts
- Uses understanding of BNY products and services to best propose expanded offerings to clients for front office consideration
- Leads and participates in internal activities and initiatives designed to improve client experience
To be successful in this role, we9re seeking the following:
- Bachelor9s degree or the equivalent combination of education and experience is required
- 5-7 years of total work experience preferred
- Experience in an operational area and/or client services is preferred
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life9s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
