ServiceNow

Senior Software Engineer - Agent Development

ServiceNow • $143K — $243K *
Santa Clara, CA 95051In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of software engineering experience or equivalent qualifications, strong in data structures and algorithms.
  • Expertise in designing and operating production-grade AI systems, not prototypes.
  • Proficiency in production-grade Python; knowledge of Go, Java, or C++ is a plus.
  • Experience with AI SDKs and prompt engineering in production settings.
  • Familiarity with retrieval patterns and vector stores for AI applications.

Responsibilities

  • Design and develop highly scalable and maintainable software components.
  • Collaborate with product managers to translate needs into architectural solutions.
  • Build user-friendly interfaces using modern UI frameworks.
  • Enhance existing products and develop new features.
  • Implement automated testing in development processes.
  • Conduct design and code reviews to uphold best practices.
  • Mentor team members in developing AI-powered software solutions.

Benefits

  • Engage in impactful software development that serves millions of users.
  • Join a collaborative environment that prioritizes craftsmanship and innovation.
  • Leverage AI and automation tools to improve product reliability.
  • Participate in a culture that promotes continuous learning and innovation.
Full Job Description
Job Description

What you get to do in this role:
  • Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
  • Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery.
  • Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
  • Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
  • Integrate automated testing into development workflows to ensure consistent quality across releases.
  • Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
  • Develop comprehensive test strategies covering functional, regression, integration, and performance aspects.
  • Mentor other engineers on the team in how to build, maintain, and evolve great AI powered software solutions.
  • Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.
  • Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 5+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
  • Hands-on depth designing, shipping, and operating agentic systems in production - multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes.
  • Production-grade Python. Systems language (Go, Java, or C++) is a plus.
  • Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) - prompt engineering, structured outputs, and model evaluation in production settings.
  • Familiarity with RAG and retrieval patterns in production - vector stores, hybrid search, and retrieval evaluation metrics.
  • Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices.
  • Comfort operating in fast-moving, ambiguous, startup-like AI product environments with high degree of ownership.
  • Experience with multi-agent coordination patterns (A2A, MCP).
  • Familiarity with agent frameworks (LangChain, LlamaIndex, or similar).
  • Prior experience shipping AI systems in enterprise software.
  • Experience with AI observability tooling (tracing, cost tracking, LLM-specific monitoring).
  • Strong appetite for continuous incremental wins and completing challenging deliverables fast.

Why Join Us
  • Build and deliver high-impact software that powers digital experiences for millions of users.
  • Collaborate in a culture that values craftsmanship, quality, and innovation.
  • Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability.
  • Be part of a culture that encourages innovation, continuous learning, and shared success.


For positions in this location, we offer a base pay of $143,200 - $243,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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