Salary : $82,474.29 - $123,711.44 Annually
Location : Monroe, NC
Job Type: Full-Time Regular
Job Number: 531355
Department: Social Services
Opening Date: 09/17/2026
Closing Date: 9/23/2026 11:00 PM Eastern
General Statement
The Senior Social Work Supervisor, under limited supervision, provides supervision over Social Worker staff that provides direct and/or indirect services to clients. Work supervised is predominantly at the level of Senior Social Worker, School Social Worker and/or Behavioral Health Therapist. Employee assigns location and/or cases to subordinates, coordinates workflow operations, and supervises staff through case review and consultation which requires the provision of substantial and recurring technical direction. Employee is responsible for staff training, resolving problems and ensuring that quality services are provided. Employee may provide input to higher level management on administrative, personnel, and budget issues. Employees' responsibilities may range from a single sub-unit in an agency or institution to multiple service programs in a small agency and may carry a small caseload.
Essential Functions
Supervises staff responsible for the delivery of intensive social work service to clients and their families who have serious and complicated social, economic, emotional or mental problems.
Reviews program objectives and service delivery needs with staff and formulates specific goals and objectives for the assigned program area.
Knowledge of the laws, regulations and policies which govern social work and associated programs.
Provides input to higher-level management on short- and long-range planning needs for staff or program.
Assigns location and or cases to staff and maintains workload balance.
Effectively communicates and educates clients, students, families and staff on relevant information related to behavioral health issues and coping mechanisms.
Makes referrals and directs staff to make referrals to Community Resources to support the needs of the clients and families served. This includes local law enforcement, District Attorney, Division of Child Development and Early Education, and Aftercare and Prevention.
Makes changes in work procedures to meet program demands and presents recommendations to management on issues which impact on programmatic goals, objectives and policies.
Manages a small unit budget necessary for staff administrative expenditures.
Provides on-the-job training for staff and plans for staff to receive formal training when offered.
Ensures that policies, rules and regulations are followed, and explains and implements changes when necessary.
Monitors the work of subordinate staff through case reviews, progress reports, conferences and informal discussions to assure compliance with operational standards and established policies.
Discusses problems with staff and issues initial oral warnings for disciplinary action.
Interviews applicants for positions supervised and provides recommendations to higher level management on hiring decisions.
Provides input on discussions concerning promotions and salary adjustments for individuals supervised.
Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility.
Reads a variety of reports, correspondence, records, forms, etc., and prepares correspondence, reports, forms, records, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style.
Develops and maintains cooperative and courteous relationships with all division and school employees, staffers and managers in other divisions, representatives from organizations, and the general public so as to maintain good will toward the division and project a good division image.
Provides adequate feedback to staff so that they know whether their performance levels are satisfactory, commends and rewards employee outstanding performance as well as take disciplinary action when necessary.
Assigns additional duties to staff as necessary and/or appropriate to meet department goals, enhance staff abilities, build confidence on the job and assist staff members in personal growth.
Participates in subordinate's performance evaluation, approves leave requests, and time sheets.
Knowledge of methods and principles of casework supervision and training.
Performs other related duties as assigned.
POSITION SPECIFIC RESPONSIBILITIES:
Child Protective Services
Contacts other counties to request assistance in Conflict-of-Interest cases; filter and assign 210 (CPS Assessment) and 215 (CPS In-Home Services) assist requests from other states and North Carolina counties.
Utilizes the Structured Intake Tool to screen Child Protective Services referrals.
Provides weekend coverage on a rotating basis.
Provides guidance and oversight for In-Home, Foster Care, Adoptions, and licensing cases.
MAPP training for in-coming foster parents.
Conducts interviews to determine if abuse, neglect, or dependency is occurring.
Considers all calls, letters, or office interviews that may require Child Protective Services (CPS) intervention.
Meets with families to promote safety and permanency.
Provides testimony in court on related CPS cases or cases subordinate staff are responsible for as necessary.
Provides updated information about Child Protective Services to people in need or seeking services.
Afterhours
Work hours are from 5:00pm-8:00am Monday-Friday
Contacts other counties to request assistance in Conflict-of-Interest cases; filter and assign 210 (CPS Assessment) and 215 (CPS In-Home Services) assist requests from other states and North Carolina counties.
Utilizes the Structured Intake Tool to screen Child Protective Services referrals. Utilize Adult Services Manual to screen Adult Protective Services reports.
Staff CPS assessments and APS evaluations.
Provides guidance and oversight for Adult Services, Assessments, In-Home, and Foster Care.
Provides weekend coverage on a rotating basis.
Behavioral Health Collaborative (BHC) with Union County Public Schools
The Behavioral Health Collaborative (BHC) with Union County Public Schools (UCPS) is a unique collaboration between the Department of Human Services and our local school system. This collaboration enables services to support the social, emotional and mental health needs of students and families. Provides case oversight and administrative supervision to School Social Work (SSW) staff providing direct and indirect services to students and families within the BHC. Coordinates the workflow, monitors staff workload including school and cluster assignments, monitors documentation and protocol compliance, trains and develops staff and serves as liaison between the BHC and UCPS.
Coordinates daily operations including workflow management, staffing assignments, balancing caseloads, ensuring timely effective service delivery, payroll and leave requests, scheduling, resource allocation, equipment coordination, and implementation of BHC protocols. Enroll new SSWs into required coursework to obtain NC SSW Licensure through the NC Department of Public Instruction and track renewals thereafter. Prepares, reviews, and maintains required documentation, reports, and correspondence in accordance with organizational standards.
Maintains current knowledge of evidence-based practices, behavioral health trends, educational initiatives, legal requirements, and best practices related to school social work and student support services.
May provide recommendations to senior leadership regarding program goals, priorities, and performance expectations, including staffing, personnel matters, and policy development. Exercises independent judgment in prioritizing work, allocating resources, addressing operational challenges, and supporting continuous quality improvement initiatives that advance the goals of the program. Coordinates internship recruitment, onboarding, orientation, university partnerships, supervision processes, and evaluation of graduate-level interns participating in the Behavioral Health Collaborative.
Promotes and sustains collaboration across schools, departments, and community agencies to enhance student outcomes and service effectiveness. Provides consultation and supervisory guidance during student behavioral health crises, suicide risk assessments, threat assessments, child protective services involvement, psychiatric emergencies, and other high-risk situations.
Qualifications
MINIMUM QUALIFICATIONS
Education and Experience:
Bachelor's Degree from an accredited university and five (5) years of experience in social work, or a related human services field providing experience in the techniques of casework, group work, or community organization; or equivalent combination of education and experience.
*One year of work experience can be credited for completion of the NC Child-Welfare Education collaborative Pre-service training or licensure as a Clinical Social Worker.
Behavioral Health Collaborative with Union County Public Schools
Master's Degree from an accredited school of social work and five (5) years of social work or a related human services field.
Licenses or Certifications:
Must have a valid Driver's License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.
Special Requirements:
Fluent in English
This position may be subject to a fingerprint background check. Per ), applicants for a position of employment required to work with children in any capacity will be required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record.
PREFERRED QUALIFICATIONS
Education and Experience:
Master's Degree from an accredited school of social work and three (3) years of social work or counseling experience, two (2) of which was in a supervisory capacity.
*One year of work experience can be credited for completion of the NC Child-Welfare Education collaborative Pre-service training or licensure as a Clinical Social Worker.
Behavioral Health Collaborative with Union County Public Schools
Master's Degree from an accredited school of social work and five (5) years of social work or counseling experience, two (2) of which were in a supervisory capacity.
Licenses or Certifications:
Must have a valid Driver's License and be able to maintain a safe driving history as defined by the Union County Vehicle Use Policy.
Behavioral Health Collaborative with Union County Public Schools
NC Licensed School Social Worker
Foster Care
Experience with Adoptions and Foster Home Licensing
Certified to Provide MAPP training
Union County Public Schools Behavioral Health Collaborative
Licensed School Social Worker
Special Requirements:
Fluency in English and Spanish
Supplemental Information
PHYSICAL DEMANDS
Must be physically able to operate a variety of machinery and equipment including computers, copiers, telephones, etc. Must be able to exert up to 50 pounds of force occasionally, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for Sedentary Work. Light Work usually requires walking or standing to a significant degree. However, if the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
WORK ENVIRONMENT
Work is performed in an environment where errors on their part can lead to significant physical or mental consequences for them or others.
INSURANCE PROGRAMS
HEALTH INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period. Preventative Care Coverage Prescription Coverage
Health & Wellness Center available exclusively to Union County employees, spouses and dependents covered under the health plan.
DENTAL INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period.
LIFE INSURANCE
Basic Term life Insurance in the amount of one times the annual salary is provided for all full-time and benefitted part-time employees. Additional coverage for Life Insurance (Accident, Cancer, Long Term and Short Term) is available for purchase through payroll deduction for the employee and eligible dependents.
FINANCIAL PROGRAMS
RETIREMENT
Membership in the North Carolina Local Government Employees Retirement System is a requirement for all full-time and benefitted part-time employees. Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have five (5) years of service, you are 100% vested in the NCLGERS.
NC401(k)
The NC401(k) supplemental retirement program is available to full-time and benefitted part-time employees. The County establishes this 401(k) account for each eligible employee and makes a five percent (5%) contribution based on biweekly earnings. Employees may elect to make voluntary contributions through payroll deduction.
457 DEFERRED COMPENSATION
The 457 Deferred Compensation program is available to all employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income
