Fiserv

Senior Site Reliability Engineer

Fiserv$160K — $240K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in site reliability, operations, or DevOps at a mid-to-senior level
  • Strong shell scripting proficiency and programming knowledge
  • Hands-on expertise with Google Cloud Platform (GCP) and Google Kubernetes Engine (GKE)
  • Experience with containerization and orchestration, particularly Kubernetes
  • Familiarity with Infrastructure as Code (IaC) tools like Terraform and Ansible
  • Understanding of monitoring tools such as Prometheus and Grafana
  • Proficient in HTTP traffic management, specifically with HAProxy

Responsibilities

  • Design and maintain automation to streamline operations
  • Enhance monitoring systems for optimal service observability
  • Lead incident response and document post-incident analyses
  • Collaborate to define service-level indicators (SLIs) and objectives (SLOs)
  • Forecast capacity requirements and assist in resource planning
  • Troubleshoot production issues and implement effective solutions
  • Drive continuous improvement through best practices and automation

Benefits

  • Collaborative international work environment
  • Opportunities for career growth and continuous improvement
  • Incentives including cash bonuses and equity awards
  • Focus on innovation and operational excellence
  • Valued for contributions to platform reliability and performance
Full Job Description
Job Title
Senior Site Reliability Engineer

What does a successful Site Reliability Engineer do at Fiserv?

You will join our global team in Sunnyvale and help operate financial platforms at scale. You will partner with cross-functional teams to improve reliability, automate operations, and drive continuous improvement across our cloud-native environments.

What you will do:
  • Design, build and maintain automation to eliminate manual, repetitive operational tasks (runbooks, deployment pipelines, remediation scripts).
  • Operate and enhance monitoring, logging and alerting systems to ensure strong observability across services.
  • Participate in on-call rotations and lead incident response activities; run and document post-incident RCA and follow-up actions.
  • Collaborate with stakeholders to define SLIs and SLOs, manage error budgets and translate reliability goals into measurable actions.
  • Forecast capacity needs and contribute to resource planning to ensure performance and cost-efficiency.
  • Troubleshoot production issues: deep-dive analysis, isolate root causes and implement durable fixes.
  • Drive continuous improvement and platform hardening through runbook improvements, automation, and best-practice adoption.
  • Work closely as part of an international team to deliver project outcomes and operational excellence.


What you will need to have:
  • Solid practical experience in site reliability, operations or DevOps at a mid-to-senior level.
  • Strong shell scripting skills and a foundation in programming concepts.
  • Hands-on experience with cloud workloads-specifically Google Cloud Platform (GCP) and GKE.
  • Proven experience with containerisation and orchestration (Kubernetes).
  • Working knowledge of Infrastructure as Code and configuration management (Terraform, Ansible, Puppet).
  • Familiarity with monitoring and observability tooling such as Prometheus, Grafana and Datadog.
  • In-depth understanding of HTTP(s) traffic, routing and load-balancing, with practical experience observing and operating HAProxy.
  • Comfortable using GitHub and GitHub Actions for code management, automation and IaC pipelines.
  • Strong troubleshooting skills, a pragmatic problem-solving approach and effective communication for cross-team collaboration.


What would be great to have:
  • Experience programming in Python, Go or Java.
  • Exposure to large-scale financial services platforms or highly regulated environments.
  • Experience defining SLIs/SLOs and managing error budgets in production environments.


Salary Range
$160,000.00 - $240,000.00

These pay ranges apply to employees in Sunnyvale, California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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