Capgemini

Senior ServiceNow Developer

Capgemini • $120K — $150K *
Mclean, VA 22101In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Active Secret Security Clearance
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience)
  • 5+ years of hands-on ServiceNow development experience
  • Experience supporting federal government clients and programs
  • Strong experience developing custom ServiceNow solutions using JavaScript and platform scripting capabilities
  • Experience working in Agile/Scrum development environments
  • Strong analytical, troubleshooting, and problem-solving skills
  • Ability to communicate effectively with technical and non-technical stakeholders.

Responsibilities

  • Design, develop, configure, and implement ServiceNow applications, modules, and enhancements.
  • Work independently and collaboratively as a senior member of a technical delivery team.
  • Support multiple ServiceNow instances and domains for internal and external customers.
  • Participate in Agile/Scrum ceremonies and contribute to iterative development efforts.
  • Provide technical guidance on ServiceNow design, architecture, and development standards.
  • Collaborate with stakeholders to gather, analyze, and translate requirements into technical solutions.
  • Develop and maintain custom ServiceNow functionality, workflows, and integrations.
  • Troubleshoot platform issues and identify improvements for performance and reliability.

Benefits

  • Paid time off
  • Medical/dental/vision insurance
  • 401(k) plan
  • Eligibility for variable compensation, bonuses, or commissions
Full Job Description
As a Senior ServiceNow Developer, you will play a key role in designing, developing, configuring, and implementing ServiceNow applications and enhancements. You will collaborate closely with stakeholders, administrators, architects, and business teams to deliver scalable solutions while ensuring adherence to platform best practices and development standards.

Key Responsibilities

  • Design, develop, configure, and implement ServiceNow applications, modules, and enhancements.
  • Work independently and collaboratively as a senior member of a technical delivery team.
  • Support multiple ServiceNow instances and domains for internal and external customers.
  • Participate in Agile/Scrum ceremonies and contribute to iterative development efforts.
  • Provide technical guidance on ServiceNow design, architecture, development standards, and platform best practices.
  • Collaborate with business, systems, and technology stakeholders to gather, analyze, and translate requirements into technical solutions.
  • Develop and maintain custom ServiceNow functionality, workflows, and integrations.
  • Create and maintain:
    • Business Rules
    • Script Includes
    • Client Scripts
    • Access Control Lists (ACLs)
    • Workflow Activities
    • UI Policies
    • Catalog Items and Catalog Workflows

  • Support deployment and rollout activities for new applications and enhancements.
  • Troubleshoot platform issues and identify opportunities to improve system performance, scalability, and reliability.
  • Ensure solutions align with security, governance, and federal compliance requirements.
  • Contribute to documentation, knowledge transfer, and continuous process improvement initiatives.


Required Qualifications

  • Active Secret Security Clearance.
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience).
  • 5+ years of hands-on ServiceNow development experience.
  • Demonstrated experience supporting federal government clients and programs.
  • Strong experience developing custom ServiceNow solutions using JavaScript and platform scripting capabilities.
  • Experience working in Agile/Scrum development environments.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to communicate effectively with both technical and non-technical stakeholders.
  • Experience translating business requirements into technical designs and implemented solutions.


Preferred Qualifications

  • Deep knowledge of the ServiceNow platform and core modules, including:
    • Service Catalog
    • Service Portal
    • Incident Management
    • Knowledge Management
    • Reporting and Dashboards

  • Experience with IT Service Management (ITSM), IT Asset Management (ITAM), and Configuration Management Database (CMDB) processes.
  • Knowledge of ITIL best practices and service management frameworks.
  • Familiarity with PMP, PRINCE2, or related project management methodologies.
  • Experience supporting enterprise-scale ServiceNow environments.
  • Experience performing data analysis, data modeling, and working with large datasets.
  • Understanding of software development lifecycle (SDLC) principles and enterprise application support.
  • Experience with platform performance monitoring, optimization, and governance.


Preferred Certifications

  • ServiceNow Certified Application Developer (CAD)
  • Additional ServiceNow certifications are highly desirable
  • ITIL Foundation Certification preferred


Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $120k - $150k.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The company is headquartered in Paris, France and operates in over 50 countries. Capgemini provides a range of services including strategy and transformation, application services, technology services, and engineering services. The company serves clients in a variety of industries including automotive, consumer products, financial services, healthcare, and retail.
Learn more about Capgemini
Industry
Information Technology
Founded
1967
NASDAQ
CGEMY
* Ladders Estimates

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