DescriptionOVERVIEWiTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices.
ROLES AND RESPONSIBILITIES- Design, develop, and configure ServiceNow solutions to support federal program requirements
- Build and maintain custom applications, workflows, business rules, and UI policies
- Develop and enhance ServiceNow ITSM, ITOM and CMDB functionality
- Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
- Collaborate with ServiceNow Architects to implement scalable, standards-based solutions
- Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
- Perform code reviews and ensure adherence to development standards and best practices
- Support platform upgrades, patching, and performance tuning
- Troubleshoot and resolve ServiceNow defects and production issues
- Ensure configurations and customizations align with federal security and compliance requirements
- Contribute to technical documentation and knowledge sharing across the team
- Other duties as assigned
MINIMUM QUALIFICATIONS- 6+ years of hands-on ServiceNow development experience
- Strong experience developing custom ServiceNow applications and platform configurations
- Proficiency with ServiceNow scripting (JavaScript, Glide APIs)
- Experience working in Agile or SAFe delivery environments
EDUCATION AND CERTIFICATIONSBachelor's degree in computer science, Information Technology, or a related field
ServiceNow Certified Systems Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
PREFERRED QUALIFICATIONSCIS - ITSM certification
SECURITY CLEARANCEAbility to obtain and maintain a Public Trust
Pursuant to government contracts, US Citizenship is required
