Senior ServiceNow Administrator
Job Posting Location: Remote, USA
Posting Start Date: 8/21/26
Req Id: 9745
Required Travel: 0 - 10%
Remote, Onsite or Hybrid?: Remote
Position DescriptionWe are seeking a highly motivated and experienced Senior ServiceNow Administrator to join our growing IT team. In this role, you will be the primary owner of our ServiceNow platform, responsible for its end-to-end administration, strategic direction, and continuous improvement. This is a unique opportunity to shape our ServiceNow instance, with a heavy focus on building out our ITSM capabilities, establishing our Configuration Management Database (CMDB), and driving an automation-first culture. You will play a critical role in defining the platform's roadmap, ensuring it aligns with our overall company and IT goals, and delivering a world-class service experience to our employees.
Key ResponsibilitiesPlatform Ownership & Strategy - Develop and execute the strategic roadmap for the ServiceNow platform, aligning it with business objectives and IT priorities.
- Serve as the primary technical owner for the ServiceNow instance, responsible for its overall health, security, and performance.
- Drive platform governance, establishing best practices for development, testing, and deployment.
ITSM & CMDB - Lead the administration and enhancement of core ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.
- Spearhead the creation and management of our CMDB, including defining the Common Service Data Model (CSDM), establishing discovery processes, and ensuring data accuracy and integrity.
- Design and implement workflows and processes within ServiceNow to improve service delivery and operational efficiency.
Automation & Integration - Champion an automation-first mindset, identifying opportunities to automate manual tasks and streamline processes using Flow Designer, IntegrationHub, and other platform capabilities.
- Lead the integration of ServiceNow with other key enterprise systems, including Active Directory (AD/Entra ID) for identity management and HRIS platforms (e.g., Workday, UKG) for automated employee lifecycle management.
- Develop and maintain integrations using REST/SOAP APIs to connect ServiceNow with various third-party tools and services.
Required Education & Qualifications- Proven experience as a ServiceNow Administrator, with a deep understanding of the platform's architecture and capabilities.
- Demonstrated expertise in implementing and managing a CMDB, including experience with discovery, service mapping, and data modeling.
- Strong hands-on experience with core ITSM modules (Incident, Problem, Change, etc.).
- A strong automation mindset with proven experience using Flow Designer, IntegrationHub, and scripting (JavaScript) to automate processes.
- Experience with ServiceNow integrations, including Active Directory/Entra ID and HRIS platforms, and proficiency with REST/SOAP APIs.
- Experience in driving the strategic direction and roadmap for the ServiceNow platform.
- Excellent problem-solving skills and the ability to work independently in a fully remote environment.
- Strong communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders.
- ServiceNow Certified System Administrator (CSA) is required.
- Certifications such as CIS-ITSM or CIS-Discovery are highly desirable.
- College degree preferred
Why Choose Modine? Health & Well-being:- Day One
- Competitive health, dental & vision insurance coverage
- Employee Assistance Program
- After 90 days of continuous employment
- Maternity Leave (12 weeks at 100% pay)
- 8 weeks of short term disability leave paid at 100%
- 4 weeks of paid parental leave paid at 100%
- Paternity Leave (4 weeks at 100% pay)
Financial Benefits:- 401k Retirement plan and company paid match
- Life Insurance
- Health Savings Account (HSA) with employer contribution
- Flexible Spending Accounts (FSA)
- Short Term Disability (company paid)
- Long Term Disability
Work-Life Balance:- Competitive time-off policies
- Tuition Reimbursement
To view full benefits information: MyModine Benefits
#LI-RR1
#LI-Remote
The salary range for this position is estimated in good faith to be $95,000-$140,000. The specific offer will depend on the candidate's qualifications, experience, and other job-related considerations but will be within the stated range. Where required by applicable law, a general description of benefits and other compensation offered for this role is also provided or made available.
This position is not eligible for any form of sponsorship (e.g. OPT or H1B visa status) now or in the future. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.
