Position Summary
The Senior ServiceNow Administrator serves as a platform subject matter expert, leading complex administrative initiatives and mentoring junior administrators. This role focuses on platform optimization, governance, stability, and scalability.
Primary Responsibilities
- Design and implement scalable administrative and configuration solutions
- Lead platform upgrades, performance tuning, and health initiatives
- Define and enforce configuration standards and guardrails
- Mentor and review work from junior administrators
- Resolve complex platform incidents involving scripts, business rules, and integrations
- Perform forensic troubleshooting of legacy configurations and customizations
- Own CMDB data quality, reconciliation rules, and CI lifecycle management
- Administer Integration Hub, MID Servers, and API-based integrations
- Create and maintain technical documentation, standards, and runbooks
- Identify and reduce technical debt and platform risks
Qualifications
- Advanced ServiceNow scripting and configuration expertise
- Bachelor's degree or equivalent experience
- ServiceNow Certified System Administrator (CSA) (required)
- ITIL® 4 Foundation (required)
- At least one ServiceNow CIS certification aligned to platform scope (e.g., CIS-ITSM, CIS-CMDB, CIS-Discovery, CIS-SAM, CIS-VR) (required)
- Deep understanding of ServiceNow data architecture
- Strong knowledge of ITSM and enterprise IT operations
- Strong understanding of CMDB concepts and CSDM alignment
- Proven ability to translate business requirements into technical solutions
- Demonstrated ability to mentor junior administrators and influence standards
This position is an exempt position. The annualized base pay range for this role is expected to be between $90,000-$105,000 base salary compensation range. Actual base pay may vary based on factors including, but not limited to, experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance, and 401(k). Please note that the job title is subject to change based on the selected candidate's experience and education.
