Salary : $96,324.80 - $135,948.80 Annually
Location : Colton, CA
Job Type: Full-time
Job Number: 26-01684ARMC-01
Department: Arrowhead Regional Medical Center
Opening Date: 08/08/2026
Closing Date: 9/4/2026 5:00 PM Pacific
FLSA: Non-Exempt

The Job
Arrowhead Regional Medical Center is recruiting for a Senior ServiceNow Administrator* to serve as the technical lead for the ServiceNow platform at Arrowhead Regional Medical Center. This position is responsible for administering, configuring, maintaining, and enhancing the ServiceNow platform while partnering with business and operational departments to design and implement enterprise workflows that improve efficiency, automation, and service delivery.
The incumbent will lead the implementation and support of ServiceNow applications including IT Service Management (ITSM), Field Service Management (FSM), Service Catalog, Hardware Asset Management, CMDB, and future platform capabilities such as Strategic Portfolio Management (SPM). The position works closely with Information Services leadership, clinical and operational departments, vendors, and implementation partners to ensure the platform aligns with organizational goals and industry best practices.
Essential job duties may include:

• Serve as the senior administrator and technical lead for the ServiceNow platform.
• Administer, configure, maintain, and enhance ServiceNow applications and platform capabilities.
• Lead the design, configuration, and implementation of new ServiceNow modules and enterprise workflows.
• Gather business requirements and translate them into scalable ServiceNow solutions.
• Configure forms, workflows, Flow Designer, Service Catalog items, business rules, client scripts, UI policies, notifications, and integrations.
• Participate in platform architecture discussions and recommend solutions aligned with ServiceNow best practices.
• Coordinate platform upgrades, patching, release management, and application lifecycle activities.
• Ensure platform stability, security, governance, and adherence to development standards.
• Develop and maintain documentation, technical specifications, configuration standards, and operational procedures.
• Configure and maintain integrations with enterprise systems including Microsoft Entra/Active Directory, Epic, ERP, and other third-party applications.
• Support and optimize ITSM, FSM, CMDB, Hardware Asset Management, Knowledge Management, Service Catalog, and other ServiceNow applications.
• Develop dashboards, reports, and Performance Analytics to support operational decision making.
• Troubleshoot complex application issues and provide advanced technical support.
• Perform testing, validation, and quality assurance for new functionality and platform enhancements.
• Mentor junior administrators and analysts while promoting ServiceNow best practices.
• Coordinate with ServiceNow implementation partners and vendors on projects and platform improvements.
• Participate in strategic planning for future ServiceNow capabilities including Enterprise Service Management and Strategic Portfolio Management.
• Participate in after-hours support, upgrades, and on-call responsibilities as required.

*Official job title: Business Systems Analyst III; for more information view the job description for
EXCELLENT BENEFITS!

To review the job-specific benefits, refer to: and

The County also offers an alternative Modified Benefits Option (MBO) that provides a wage differential.
CONDITIONS OF EMPLOYMENT
Pre-Employment Process: Applicants must successfully pass a background check and a job-related physical exam prior to employment.

Availability: Must be available to work On-Call in a 24/7 environment. Incumbents may occasionally work evenings, weekends, and holiday hours.

Physical Requirements: Position requires multiple repetitive motions and the ability to lift at least fifty (50) pounds overhead.
Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States.
Minimum Requirements

Candidates MUST meet BOTH the required experience and education in order to qualify.

REQUIRED EXPERIENCE:
Three (3) years of progressively responsible experience within the past five (5) years administering, configuring, implementing, or supporting the ServiceNow platform in an enterprise environment.

Experience should include 2 or more of the follow:

• ServiceNow administration
• ServiceNow implementation
• Platform configuration
• Workflow automation
• Release and upgrade management
• Service Catalog development
• ITSM administration
• Field Service Management
• CMDB administration
• Hardware Asset Management
• System integrations
• Platform governance

REQUIRED EDUCATION:
Thirty (30) semester or forty-five (45) quarter of completed units from an accredited college or university in computer information systems, information technology, computer science, business administration, healthcare informatics, or closely related field.

EDUCATION SUBSTITUTION: One (1) year of additional qualifying experience may substitute for the required education

Note on Education: Qualifying degrees and coursework must be conferred by institutions accredited by an accrediting body recognized by the U.S. Department of Education. Degrees earned outside the United States must be accompanied by an evaluation from a recognized credential evaluation service verifying U.S. equivalency.
Desired Qualifications
The ideal candidate will possess:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) in one or more modules
• Experience administering ITSM and Field Service Management
• Experience with Hardware Asset Management and CMDB
• Experience with Flow Designer and IntegrationHub
• Experience with REST and SOAP APIs
• JavaScript and Glide scripting experience
• Experience integrating ServiceNow with Microsoft Entra ID, Active Directory, Epic, or similar enterprise applications
• Experience supporting healthcare organizations or hospital systems
• Experience working with implementation partners and consulting firms
• Strong analytical and business process improvement skills
• Excellent communication and project leadership skills

Highly preferred:

• Certified Application Developer (CAD)
• Certified Technical Architect (CTA) (or working toward certification)
• Strategic Portfolio Management experience
• Performance Analytics experience
• ITIL Foundation certification

Selection Process
Examination Procedure:
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure:Please complete and submit the online employment application and supplemental questionnaire for consideration before the deadline: 5:00 PM PST, FRIDAY, SEPTEMBER 4, 2026.Resumeswill not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate * for more information

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the for more detailed information.

*Retirement benefits subject to change.
01

Instructions: The following questions will be used to help determine if you meet the minimum qualifications for the position. Your responses will also provide a basis for a Competitive Evaluation that will determine your placement on the Eligible List. Please ensure that any experience indicated in your responses is clearly detailed in the Work Experience section of your application.
It is in your best interest to provide a sufficient and thorough response. Failure to provide the requested information may adversely affect the evaluation of your application.

• I understand.

02

On-Call Availability: Are you willing and available to meet On-Call needs for before/after hours support?

• Yes, I am willing and available to meet the On-Call needs of this position.
• No, I am NOT willing and available to meet the On-Call needs of this position. I understand my application will NOT be advanced further in the application process.

03

ServiceNow Experience: Do you have experience utilizing ServiceNow?

• Yes, I have experience utilizing ServiceNow
• No, I do not have experience utilizing ServiceNow

04

ServiceNow Length of Experience: If you have experience utilizing ServiceNow, how many months of experience do you have?

• Less than 6 months.
• At least 6 months, but less than 12 months.
• At least 12 months, but less than 18 months.
• At least 18 months, but less than 24 months.
• More than 24 months.
• I do not have any experience.

05

ServiceNow Experience: How have you utilized ServiceNow? Choose all relevant options.

• IMPLEMENTED ServiceNow platform components and modules.
• CONFIGURED ServiceNow platform components and modules.
• CUSTOMIZED ServiceNow platform components and modules.
• ADMINISTERED ServiceNow platform components and modules.
• DEVELOPED ServiceNow platform components and modules.
• I do not have any experience.

06

Certifications: Do you possess any of the following certifications? (Select all that apply) Note: Certifications must be current and valid.

• ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), and/or ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA) or working toward certification
• ITIL Foundation, ITIL Practitioner, ITIL Intermediate, or ITIL Expert
• Project Management Professional (PMP)
• None of the above

07

ServiceNow Experience: Describe your experience implementing or enhancing ServiceNow solutions. In your response, include the modules used (e.g., ITSM, CMDB, HRSD, FSM, HAM. SPM), your role, the name of your employer(s), and other related duties. The employer(s) must be clearly listed on the Work Experience section of your application.
If no experience, indicate "N/A."
08

Education/Coursework: List your completed post-high school coursework. Include the following for each individual class:

Course Title

Course Number

Number of Units Earned (Semester or Quarter)Only include post high-school coursework from an accredited university or technical school in Computer Information Systems, Business/Public Administration, or a closely related field.If you possess an Associate's degree or higher, list the name of the school, degree title, and level of degree.i.e. Bachelor's Degree, Information Technology, CSUSB

09

Stakeholder Collaboration Experience: Describe your experience gathering and documenting business requirements, collaborating with stakeholders, and translating business needs into ServiceNow solutions. In your response, include a specific example(s), the name of your employer(s), your role, and other related duties. The employer(s) must be clearly listed on the Work Experience section of your application.
If no experience, indicate "N/A."
10

ServiceNow Experience: Describe your exp