THE POSITION IN A NUTSHELLSciens Building Solutions is seeking a Senior Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.
WHAT YOU'LL BE DOING (and doing well!) - Manage the service department of assigned Division.
- Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
- Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
- Participate in the development of and manage the departmental budget
- Meet revenue and gross margin targets.
- Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
- Responsible for executing monthly financial performance analysis. Report the information in an effective manner to management and takes corrective action as needed.
- Efficiently manage assets, such as inventory and company service vehicles.
- Build and maintain a high-performance culture to include annual performance reviews and development initiatives.
- Responsible for manpower planning and allocation.
- Ensure customer satisfaction and cash collections.
- Collaborate with the sales and installation teams to support the growth and profitability of the Division.
- Ensure all employees embrace our safety culture and comply with all safety initiatives.
WHAT WE LIKE ABOUT YOU - Five or more years of experience in a service manager role within the fire detection, fire protection, or security environment.
- Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
- Strong, positive team builder with leadership ability.
- Knowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems.
- Advanced understanding of Profit and Loss statements and key financial drivers.
- Ability to attract, develop, grow, and retain a team.
- Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.
- Able to work independently.
- Excellent organizational, decision-making, and communication skills.
- Proficient in NFPA codes and standards.
- Strong computer skills; proficient at Microsoft Office.
- Knowledge of OSHA safety standards.
- NICET Level III preferred.
WHAT WE'RE BRINGING TO THE TABLE- Competitive salary based on qualifications.
- Paid time off plan and holidays.
- 401(k) matching.
- Short term and long-term disability.
- Medical, dental, and vision plans with options.
- Life insurance.
- Company cell phone, laptop, and vehicle.
- Professional career development opportunities.
- Tuition reimbursement.
