What You'll Do

At SimpliSafe, corporate IT is part of the Information Security and Technology (IS&T) team, led by our Chief Information Security Officer (CISO). IT does more than fix laptops-we empower every team member to do their best work and make sure SimpliSafers feel supported, connected, and confident in their technology.

We're looking for a Senior Security Operations Engineer to join our IS&T team in Boston, Massachusetts, or Richmond, Virginia. In this role, you'll report to our Sr. Manager, IS&T, and:

• Own and operate SimpliSafe's security tooling stack-including anti-malware, SIEM, network monitoring, and vulnerability management platforms-ensuring they are tuned, maintained, and effective.
• Lead detection and response, serving as a primary escalation point for security incidents and investigations, driving analysis and remediation to resolution.
• Partner with Security, IT, and managed services vendors to continuously improve our security posture, alerting, and operational capabilities.

We're a hybrid team - you'll come into our Boston or Richmond office two days a week, with flexibility to work the rest of the time remotely.

Primary responsibilities include:

• Own the administration, configuration, and maintenance of security platforms, including anti-malware, SIEM, network monitoring, and vulnerability management tooling.
• Monitor and triage security alerts, performing root cause analysis and coordinating detection and response across teams.
• Serve as a primary escalation point for security incidents and investigations, leading analysis, containment, and remediation.
• Partner with Security and IT to maintain and continuously improve our threat detection and response capabilities.
• Collaborate with managed services vendors to tune security product integrations, dashboards, and alert fidelity.
• Build and improve processes and playbooks for security incident response.
• Support audit and compliance activities by maintaining evidence of security controls and operational procedures.
• Stay current on emerging threats and vulnerabilities, recommending and implementing mitigations to protect SimpliSafe's environment.

What You'll Bring

• 4+ years of experience in cybersecurity, security operations, or a related technology discipline.
• Hands-on experience with security incident investigation and response, including analysis, containment, and remediation.
• Ability to work with and analyze security logs and data sets to identify threats, anomalies, and actionable insights.
• Experience administering or working closely with security tooling such as SIEM, EDR, or vulnerability management platforms.
• Ability to work cross-functionally with Security, IT, Engineering, and managed service partners to drive outcomes.
• Strong problem-solving skills with the ability to operate effectively in a fast-paced, evolving threat environment.

Preferred Qualifications

• Experience with CrowdStrike Falcon or similar EDR platforms.
• Hands-on experience with SIEM platforms (e.g., Splunk, Sumo Logic, or similar) for log analysis, correlation, and alerting.
• Familiarity with AWS security services and cloud security concepts.
• Experience with Okta or other identity platforms from a security monitoring perspective.
• Familiarity with Jamf or similar MDM tools for endpoint visibility and compliance.
• Knowledge of common security frameworks such as MITRE ATT&CK, NIST, or CIS Controls.
• Background in a high-growth technology or consumer electronics company.

What Values You'll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $113,000 to $166,100.

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors.

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.