Must Have Technical/Functional Skill
Functional & Technical Expertise
• Provide L2/L3 support, maintenance, enhancements, and continuous improvement for SAP PP/PI processes and Global Label Management solutions. Ensure stable production operations, compliance labeling, and seamless integration with manufacturing and supply chain processes. Knowledge of SAP Activate methodology preferred.
Leadership & Soft Skills
• Demonstrated leadership and team management experience.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to influence senior business leaders and drive consensus.
• Strong problem-solving mindset with a proactive, results-oriented approach.
• Comfortable working in global, cross-cultural environments.
Roles & Responsibilities
Functional Leadership
• Lead end-to-end SAP PP-PI design, build, test, and deployment activities in an S/4HANA implementation.
• Drive PP-PI solution architecture, Integration best practices, ensuring alignment with business need driven processes and SAP S/4HANA best practices.
• Lead SAP PP-PI -related fit-to-standard workshops, requirement gathering, and solution validation where required supported by Implementation Lead in Manufacturing.
•SAP PP/PI Support :
• Support SAP PP-PI business processes end-to-end.
• Able to participate in project related activities when needed.
• MES Integrations multiple MES systems awareness preferable.
Resolve incidents, service requests, and production issues.
Analyze and fix batch management, process orders, production orders, BOM, routing, recipe, and work center issues.
Perform root cause analysis for recurring incidents.
Coordinate with business users, key users, and technical teams.
Support month-end and year-end production activities.
Monitor interfaces and batch jobs related to production planning.
Global Label Management Configuration / Support preferable.
Support enterprise labeling solutions integrated with SAP such as:
Transform and SAPs own solution SAP GLM
Report Symbols configuration and related developments on custom labels
Troubleshoot label printing issues.
Support printer configuration and label templates.
Ensure compliance with regulatory and customer-specific labeling requirements.
Support barcode, QR code, RFID, GS1, and serialization requirements.
Coordinate with manufacturing sites globally for label deployment.
AMS Operations
Manage SLA and KPI compliance.
Handle incident, problem, change, and service request processes as per ITIL.
Conduct ticket trend analysis and continuous improvement initiative s.
Prepare weekly/monthly service reports.
Participate in on-call and hypercare support when required.
AMS Experience Expected
Incident Management
Service Request Management
Problem Management
Change Management
Release Management
SLA Monitoring
Root Cause Analysis (RCA)
Salary Range: $160,000-$180,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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