Job SummaryWe are seeking a Senior Salesforce Product Owner to lead end-to-end delivery of Salesforce-based solutions supporting lead management, enrollment journeys, and scheduling capabilities. This role involves owning the product backlog, driving prioritization decisions, and collaborating with business and technical teams to deliver high-impact user experiences. The ideal candidate will bring strong Salesforce expertise, product ownership experience, and the ability to operate effectively in a fast-paced, complex environment.
Key Responsibilities- Own and manage the Salesforce product backlog, ensuring alignment with business goals
- Lead prioritization discussions, balancing scope, timelines, and business impact
- Work hands-on within Salesforce to understand user journeys and improve user experience
- Drive delivery of solutions related to lead management, enrollment, and scheduling workflows
- Collaborate with business stakeholders and technical teams to define requirements and solutions
- Guide Agile teams through product development cycles and ensure high-quality delivery
- Manage integrations with third-party systems and APIs within Salesforce
- Continuously evaluate and improve product performance and user engagement
- Communicate progress, risks, and outcomes to stakeholders
Required Qualifications- Bachelor's degree in Computer Science, Information Systems, Business, or related field (or equivalent experience)
- 4+ years of experience as a Product Owner or similar role within the Salesforce ecosystem
- Strong knowledge of Salesforce platforms including Experience/Community Cloud, Sales Cloud, and Service Cloud
- Experience with Salesforce Lightning components and Apex
- Experience managing product backlogs in Agile environments
- Hands-on experience with Salesforce configurations including objects, record types, and page layouts
- Experience with integrations, APIs, and third-party tools such as DocuSign
- Strong analytical, problem-solving, and decision-making skills
- Excellent communication skills with the ability to work across technical and non-technical teams
Preferred Qualifications- Salesforce certifications such as Salesforce Administrator, Platform App Builder, or Advanced Administrator
- Experience in B2C environments and customer-facing Salesforce implementations
- Experience with Experience Cloud and Lightning Scheduler
- Experience with sales process automation, lead management, and reporting
- Knowledge of user-centered design principles and application best practices
