Senior Sales Manager

Pyramid Global Hospitality • $80K — $95K *

Manchester, NH 03103In-Person

Hospitality & Recreation

Less than 5 years of experience

Today

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Job Overview by Ladders

Qualifications

High school diploma or equivalent required
College degree in Hospitality Management, Business, Sales, or Marketing preferred
2-4 years of hotel sales or related experience required
Experience with full-service hotel sales and group accounts preferred
Familiarity with hotel sales systems like Delphi or SalesPro preferred

Responsibilities

Prospect and secure new business opportunities, focusing on group rooms and corporate accounts
Respond to inquiries regarding group room blocks and meetings
Convert inquiries into confirmed business through effective follow-up and communication
Maintain strong relationships with clients and local organizations to drive repeat business
Prepare proposals and contracts for confirmed business and coordinate group details with operational teams
Monitor assigned groups from booking to post-event follow-up for client satisfaction
Collaborate with hotel leadership to align sales efforts with revenue strategies

Benefits

Robust wage package with excellent benefits
Matching 401K plan
Professional development opportunities
Generous bonuses and travel perks
Opportunity for growth across a portfolio of 100 hotels

Full Job Description

About our property:

At the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you!

What you will have an opportunity to do:

Senior Sales Manager - FT

Key Responsibilities

Sales & Client Relations:

Prospect, solicit, and secure new business opportunities for the hotel, with a primary focus on group rooms, corporate accounts, meetings, and assigned market segments.
Respond to telephone, email, and walk-in inquiries regarding group room blocks, meetings, and hotel services.
Convert qualified inquiries into confirmed business through timely follow-up, professional communication, and strong closing skills.
Maintain strong relationships with clients, meeting planners, corporate contacts, and local organizations to drive repeat business and referrals.
Stay informed about local business activity, market trends, competitor activity, community events, and demand generators to identify new sales opportunities.
Conduct site tours, client appointments, sales calls, networking appointments, and property presentations as needed.

Group Sales & Event Coordination:

Prepare proposals, contracts, group resumes, room block agreements, and supporting documentation for confirmed business.
Coordinate group details with operational teams including Front Office, Reservations, Banquets, Culinary, Sales, Revenue Management, and Accounting.
Ensure group details, billing instructions, arrival patterns, concessions, cut-off dates, and special requests are clearly communicated and properly documented.
Partner with Catering and Event teams when group business includes meeting space, food and beverage, or banquet needs.
Monitor assigned groups from initial booking through arrival, execution, and post-event follow-up to ensure client satisfaction.

Administrative & Operational Support:

Maintain accurate, organized, and up-to-date sales files and electronic documentation.
Ensure all account, contact, activity, and booking information is properly recorded in the property's sales system, such as Delphi, SalesPro, or equivalent.
Complete timely follow-up on leads, proposals, contracts, traces, definite bookings, and lost business.
Monitor contract terms, deposits, billing arrangements, attrition, cancellation terms, and cut-off dates to ensure compliance with hotel policies.
Communicate clearly with hotel leadership and department heads regarding upcoming groups, VIPs, high-impact arrivals, and client expectations.

Revenue & Business Development:

Support hotel revenue goals by actively pursuing new accounts, increasing group room revenue, and identifying opportunities to grow overall account production.
Recommend strategies to:
- Develop new market segments
- Increase group room nights
- Grow average daily rate where appropriate
- Maximize meeting space and catering opportunities
- Improve repeat business and account retention
Partner with the Director of Sales, Revenue Management, and hotel leadership to evaluate business opportunities and ensure sales efforts align with hotel revenue strategy.
Maintain awareness of need periods, compression dates, special events, and market demand to help maximize revenue opportunities.

Guest Experience & Service Excellence:

Maintain a high level of professionalism and service when interacting with guests, clients, meeting planners, and hotel associates.
Ensure client expectations are clearly understood and communicated to the appropriate hotel teams.
Follow up with clients before, during, and after group stays or events to ensure satisfaction and identify future opportunities.
Represent the hotel in a positive, professional manner at all times.
Remain attentive, courteous, and helpful to guests, clients, and team members.

Safety & Compliance:

Follow all workplace safety standards.
Report unsafe conditions or concerns to hotel leadership immediately.
Ensure compliance with hotel policies, operational procedures, brand standards, and sales documentation requirements.
Handle client information, contracts, negotiated rates, and billing details with appropriate confidentiality and accuracy.

Qualifications

Education & Experience:

High school diploma or equivalent required.
College degree in Hospitality Management, Business, Sales, Marketing, or related field preferred.
Minimum of 2-4 years of hotel sales, group sales, hospitality sales, catering sales, or related hotel experience required.
Prior experience with full-service hotel sales, group rooms, corporate accounts, meetings, or convention business preferred.
Experience working with hotel sales systems such as Delphi, SalesPro, CI/TY, or equivalent preferred.

Skills & Competencies:

Strong communication, negotiation, and interpersonal skills.
Proven ability to build client relationships and close business.
Excellent organizational and multitasking abilities.
Customer-service oriented with a hospitality mindset.
Strong attention to detail and follow-through.
Ability to work independently while also partnering effectively with hotel operations and leadership teams.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams.
Ability to learn and utilize hotel sales, catering, and property management systems.
Professional appearance, positive attitude, and ability to represent the hotel well in client-facing situations.

#IND200

#ZR150

What are we looking for?

Previous HOTEL sales experience required.

Compensation:

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

About Pyramid Global Hospitality

Pyramid has extensive experience in providing core operational infrastructure and strategies for a wide range of full-service properties. From the Cayman Islands to Hawaii know what it takes to manage full-service hotels successfully, and apply our years of experience and industry-leading data analytics to branded hotels around the world.

Pyramid Global Hospitality Careers

There has never been a more opportune time to join Pyramid Global Hospitality, a leader in the hospitality management sector. This company stands as a beacon of innovation, leadership, and professional growth in the industry.

Explore Job Opportunities

Pyramid Global Hospitality offers a variety of job opportunities that cater to a range of skills and interests. From front-line operations to executive management, each position plays a crucial role in the company's success and offers a pathway to personal career advancement.

Experience the Culture and Benefits

At Pyramid Global Hospitality, the culture thrives on diversity, inclusion, and a commitment to excellence. Employees enjoy comprehensive benefits that support both their professional and personal lives, fostering an environment where individuals can flourish.

Join a Dynamic Team

Being part of the Pyramid Global Hospitality team means more than just employment; it's about being part of a community that values each member's contribution. The company is dedicated to nurturing talent through robust training programs and leadership development opportunities, ensuring every team member can achieve their full potential.

Internship Programs

For those starting their careers, Pyramid Global Hospitality’s internship programs offer a golden chance to gain valuable industry experience. Interns work alongside seasoned professionals, gaining insights that are crucial for future employment in the hospitality sector.

Innovative Work Environment

Innovation is at the heart of Pyramid Global Hospitality. The company continuously seeks out new ways to enhance guest experiences and operational efficiency, positioning itself at the forefront of the hospitality industry.

Career Growth and Development

Pyramid Global Hospitality is committed to the growth of its employees. With access to cutting-edge training and global networking opportunities, individuals can expand their horizons and take their careers to new heights.

Hiring Process

The hiring process at Pyramid Global Hospitality is designed to be transparent and engaging. Candidates can expect a thorough interview process where they can showcase their skills and learn more about the company's operations and culture. Tips for crafting an effective resume and succeeding in interviews can be found on the company’s careers blog.

Stay Connected with Pyramid Global Hospitality Careers

Interested candidates are encouraged to explore open positions that match their skills and interests. Pyramid Global Hospitality looks for passionate, curious, and solution-driven team players.

SEARCH PYRAMID GLOBAL HOSPITALITY JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights—all from the professionals who are part of Pyramid Global Hospitality.

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Learn more about Pyramid Global Hospitality

Size

10,001 employees

Industry